IT Technician

Revel Staffing; Sacramento (CA); On-site; USD 52,000 - 64,000; Full time

Job summary

Revel Staffing seeks an IT Help Desk Technician to support clinical and administrative staff in a fast-paced healthcare environment in California. You will respond to calls, tickets, and emails, provide first-level technical support for common IT issues, and document troubleshooting steps.

The role emphasizes HIPAA compliance, professional communication, and accurate record-keeping. You will escalate complex problems as needed, assist with account setup, and help maintain system uptime during

Qualifications

• High school diploma or GED required.
• Active HIPAA compliance credential or training required.
• 1+ year of IT help desk, service desk, technical support, or related experience preferred.
• Basic understanding of Windows, email, user accounts, passwords, VPN, and common business applications.
• Strong verbal and written communication skills.
• Customer-first mindset with the ability to remain calm, professional, and helpful under pressure.
• Strong attention to detail and ability to accurately document support activity.
• Ability to handle confidential information with professionalism and discretion.

Responsibilities

• Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff.
• Provide first-level technical support for common IT issues.
• Password resets and account lockouts.
• EMR/EHR and healthcare application access issues.
• VPN, email, and connectivity problems.
• Basic software and hardware troubleshooting.
• Document incidents and resolutions in the ticketing system.
• Escalate complex issues to higher-level support or IT leadership as needed.
• Provide professional, patient, and customer-focused support to users of varying technical skill levels.
• Maintain strict confidentiality and HIPAA compliance.
• Support increased ticket volume during peak periods, system updates, and special projects.
• Assist with basic user account setup, access changes, and application support as needed.

Skills

Windows OS

Email systems

User accounts

VPN access

Communication skills

Documentation

Education

High school diploma or GED

Tools

Ticketing system

Knowledge base

Job description

Key Responsibilities

• Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff
• Provide first-level technical support for common IT issues, including:
  • Password resets and account lockouts
  • EMR/EHR and healthcare application access issues
  • VPN, email, and connectivity problems
  • Basic software and hardware troubleshooting
• Follow documented procedures, knowledge base articles, and internal support workflows
• Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system
• Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed
• Provide professional, patient, and customer-focused support to users of varying technical skill levels
• Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies
• Support increased ticket and call volume during peak periods, system updates, and special projects
• Assist with basic user account setup, access changes, and application support as needed

Required Qualifications

• High school diploma or GED required
• Active HIPAA compliance credential or training required
• 1+ year of IT help desk, service desk, technical support, or related experience preferred
• Basic understanding of Windows, email, user accounts, passwords, VPN, and common business applications
• Strong verbal and written communication skills
• Customer-first mindset with the ability to remain calm, professional, and helpful under pressure
• Strong attention to detail and ability to accurately document support activity
• Ability to handle confidential information with professionalism and discretion