IT Technician

Move Vertical; Moreno Valley (CA); On-site; USD 42,000 - 58,000; Full time

Job summary

Move Vertical in Moreno Valley, CA is seeking an IT Help Desk specialist to handle inbound calls, tickets, and emails from clinical and administrative staff. You will provide first-level support for password resets, VPN, email, and access issues, following documented procedures and maintaining HIPAA-compliant confidentiality.

In this role you will document all incidents in the ticketing system, escalate complex problems as needed, and deliver patient- and user-focused service to staff with

Qualifications

• High school diploma or GED required.
• HIPAA credential or training required.
• 1+ year of IT help desk/tech support experience preferred.
• Basic understanding of Windows, email, user accounts, passwords, VPN, and common business apps.
• Strong verbal and written communication skills.
• Customer-first mindset with calm, professional demeanor under pressure.
• Strong attention to detail and ability to document support activity.
• Ability to handle confidential information with professionalism and discretion.

Responsibilities

• Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff.
• Provide first-level technical support for common IT issues (password resets, account lockouts, VPN, connectivity).
• Follow documented procedures, knowledge base articles, and internal workflows.
• Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system.
• Escalate complex issues to higher-level support or IT leadership as needed.
• Provide professional, patient, and customer-focused support to users of varying technical skill levels.
• Maintain HIPAA compliance and protect data per policies.
• Support increased ticket volume during peak periods, updates, and projects.
• Assist with basic user account setup and access changes.

Skills

Communication

Customer focus

Documentation

Discretion

Problem solving

Education

High school diploma or GED

Job description

Key Responsibilities

• Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff
• Provide first-level technical support for common IT issues, including:
  • Password resets and account lockouts
  • EMR/EHR and healthcare application access issues
  • VPN, email, and connectivity problems
  • Basic software and hardware troubleshooting
• Follow documented procedures, knowledge base articles, and internal support workflows
• Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system
• Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed
• Provide professional, patient, and customer-focused support to users of varying technical skill levels
• Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies
• Support increased ticket and call volume during peak periods, system updates, and special projects
• Assist with basic user account setup, access changes, and application support as needed

Required Qualifications

• High school diploma or GED required
• Active HIPAA compliance credential or training required
• 1+ year of IT help desk, service desk, technical support, or related experience preferred
• Basic understanding of Windows, email, user accounts, passwords, VPN, and common business applications
• Strong verbal and written communication skills
• Customer-first mindset with the ability to remain calm, professional, and helpful under pressure
• Strong attention to detail and ability to accurately document support activity
• Ability to handle confidential information with professionalism and discretion