IT Technician

Move Vertical; Green Bay (WI); Vor Ort; USD 42.000 - 64.000; Vollzeit

Zusammenfassung

Move Vertical in Wisconsin is seeking an IT help desk specialist to respond to inbound calls, tickets, and emails from clinical and administrative staff, providing first-level technical support for common IT issues.

Role involves password resets, VPN, EMR/EHR access issues, and basic software/hardware troubleshooting. You will document actions, follow procedures, and escalate complex issues while maintaining HIPAA-compliant confidentiality and professionalism.

Qualifikationen

• High school diploma or GED is required.
• HIPAA compliance credential or training is required.
• 1+ year IT help desk or related experience preferred.
• Basic understanding of Windows, email, user accounts, VPN, and common business applications.

Aufgaben

• Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff.
• Provide first-level technical support for common IT issues, including password resets and account lockouts.
• EMR/EHR and healthcare application access issues.
• VPN, email, and connectivity problems.
• Basic software and hardware troubleshooting.
• Follow documented procedures, knowledge base articles, and internal support workflows.
• Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system.
• Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed.
• Provide professional, patient, and customer-focused support to users of varying technical skill levels.
• Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies.
• Support increased ticket and call volume during peak periods, system updates, and special projects.
• Assist with basic user account setup, access changes, and application support as needed.

Kenntnisse

Windows OS basics

Customer service

Communication skills

Ausbildung

High school diploma or GED

HIPAA compliance training

Jobbeschreibung

Key Responsibilities

• Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff
• Provide first-level technical support for common IT issues, including:
  • Password resets and account lockouts
  • EMR/EHR and healthcare application access issues
  • VPN, email, and connectivity problems
  • Basic software and hardware troubleshooting
• Follow documented procedures, knowledge base articles, and internal support workflows
• Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system
• Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed
• Provide professional, patient, and customer-focused support to users of varying technical skill levels
• Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies
• Support increased ticket and call volume during peak periods, system updates, and special projects
• Assist with basic user account setup, access changes, and application support as needed

Required Qualifications

• High school diploma or GED required
• Active HIPAA compliance credential or training required
• 1+ year of IT help desk, service desk, technical support, or related experience preferred
• Basic understanding of Windows, email, user accounts, passwords, VPN, and common business applications
• Strong verbal and written communication skills
• Customer-first mindset with the ability to remain calm, professional, and helpful under pressure
• Strong attention to detail and ability to accurately document support activity
• Ability to handle confidential information with professionalism and discretion