IT Technician

Move Vertical; Arlington Heights (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Move Vertical is seeking a friendly IT Help Desk specialist to support clinical and administrative staff with first-line technical issues. You will respond to inbound calls, tickets, and emails, and assist users with password resets, access problems, and basic device troubleshooting.

We emphasize HIPAA compliance, accurate incident documentation, and patient data confidentiality. You will escalate complex issues to senior teams as needed and contribute to improving support workflows in a busy

Qualifications

• High school diploma or GED required.
• Active HIPAA compliance credential or training required.
• 1+ year of IT help desk or related experience preferred.
• Basic understanding of Windows, email, user accounts, passwords, VPN, and common business applications.
• Strong verbal and written communication skills.
• Ability to document support activity accurately.
• Discretion with confidential information.

Responsibilities

• Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff.
• Provide first-level technical support for common IT issues.
• Follow documented procedures, knowledge base articles, and internal support workflows.
• Document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system.
• Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed.
• Provide professional, patient, and customer-focused support to users of varying technical skill levels.
• Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies.
• Support increased ticket and call volume during peak periods, system updates, and special projects.
• Assist with basic user account setup, access changes, and application support as needed.

Skills

Windows basics

Email management

VPN access

Customer service

Documentation

HIPAA compliance

Communication

Privacy and confidentiality

Education

High school diploma or GED

Tools

EMR/EHR systems

Ticketing system

VPN

Microsoft Office

Job description

Key Responsibilities

• Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff
• Provide first-level technical support for common IT issues, including:
  • Password resets and account lockouts
  • EMR/EHR and healthcare application access issues
  • VPN, email, and connectivity problems
  • Basic software and hardware troubleshooting
• Follow documented procedures, knowledge base articles, and internal support workflows
• Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system
• Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed
• Provide professional, patient, and customer-focused support to users of varying technical skill levels
• Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies
• Support increased ticket and call volume during peak periods, system updates, and special projects
• Assist with basic user account setup, access changes, and application support as needed

Required Qualifications

• High school diploma or GED required
• Active HIPAA compliance credential or training required
• 1+ year of IT help desk, service desk, technical support, or related experience preferred
• Basic understanding of Windows, email, user accounts, passwords, VPN, and common business applications
• Strong verbal and written communication skills
• Customer-first mindset with the ability to remain calm, professional, and helpful under pressure
• Strong attention to detail and ability to accurately document support activity
• Ability to handle confidential information with professionalism and discretion