IT Technician

Move Vertical; Cincinnati (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

Move Vertical in Cincinnati, OH is seeking an IT Help Desk professional to respond to inbound calls and tickets, providing first-level support for common IT issues and documenting actions in the ticketing system.

You will assist with user accounts and access changes, while maintaining HIPAA-compliant handling of data and escalating more complex issues to higher-level teams as needed. Excellent communication and meticulous documentation are required.

Qualifications

• High school diploma or GED required.
• Active HIPAA compliance credential or training required.
• 1+ year of IT help desk, service desk, technical support, or related experience preferred.
• Basic understanding of Windows, email, user accounts, passwords, VPN, and common business applications.
• Strong verbal and written communication skills.
• Customer-first mindset with calm, professional service under pressure.
• Strong attention to detail and ability to document support activity accurately.
• Ability to handle confidential information with professionalism and discretion.

Responsibilities

• Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff.
• Provide first-level technical support for common IT issues, including password resets, access issues, VPN, and connectivity.
• Follow documented procedures, knowledge base articles, and internal workflows.
• Document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system.
• Escalate complex issues to higher-level support, application teams, or IT leadership as needed.
• Provide professional, patient, and customer-focused support to users with varying technical skills.
• Maintain confidentiality and protect data in accordance with HIPAA and company policies.
• Support increased ticket volume during peak periods, updates, and special projects.
• Assist with basic user account setup, access changes, and application support as needed.

Skills

Help desk

Customer service

Communication skills

Attention to detail

HIPAA awareness

Education

High school diploma or GED

Tools

Windows OS

Email applications

VPN

Job description

Key Responsibilities

• Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff
• Provide first-level technical support for common IT issues, including:
  • Password resets and account lockouts
  • EMR/EHR and healthcare application access issues
  • VPN, email, and connectivity problems
  • Basic software and hardware troubleshooting
• Follow documented procedures, knowledge base articles, and internal support workflows
• Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system
• Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed
• Provide professional, patient, and customer-focused support to users of varying technical skill levels
• Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies
• Support increased ticket and call volume during peak periods, system updates, and special projects
• Assist with basic user account setup, access changes, and application support as needed

Required Qualifications

• High school diploma or GED required
• Active HIPAA compliance credential or training required
• 1+ year of IT help desk, service desk, technical support, or related experience preferred
• Basic understanding of Windows, email, user accounts, passwords, VPN, and common business applications
• Strong verbal and written communication skills
• Customer-first mindset with the ability to remain calm, professional, and helpful under pressure
• Strong attention to detail and ability to accurately document support activity
• Ability to handle confidential information with professionalism and discretion