IT Technician

Revel Staffing; Kansas City (MO); Vor Ort; USD 25.000 - 33.000; Vollzeit

Zusammenfassung

Revel Staffing is seeking an IT help desk associate in Kansas City, MO to support clinical and administrative staff with first-level IT issues. You will follow documented procedures, log incidents, and provide professional, patient support.

Requirements include a high school diploma, HIPAA compliance, 1+ year help desk experience, and proficiency with Windows, email, VPN, and common business apps. Excellent communication and discretion are essential.

Qualifikationen

• HIPAA compliance or training required.
• 1+ year of IT help desk or related experience preferred.
• Basic understanding of Windows, email, user accounts, passwords, VPN, and common business applications.

Aufgaben

• Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff.
• Provide first-level technical support for common IT issues and access problems.
• Follow documented procedures and internal support workflows.
• Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system.
• Escalate complex issues to higher-level support or IT leadership as needed.
• Provide professional, patient, and customer-focused support to users of varying technical skill levels.
• Maintain confidentiality and protect data in accordance with HIPAA and company policies.
• Assist with increased ticket and call volume during peak periods and special projects.

Kenntnisse

HIPAA compliance

Customer-focused support

Strong communication

Ausbildung

High school diploma or GED

Tools

Windows OS

Email systems

VPN

Ticketing systems

Jobbeschreibung

Key Responsibilities

• Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff
• Provide first-level technical support for common IT issues, including:
  • Password resets and account lockouts
  • EMR/EHR and healthcare application access issues
  • VPN, email, and connectivity problems
  • Basic software and hardware troubleshooting
• Follow documented procedures, knowledge base articles, and internal support workflows
• Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system
• Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed
• Provide professional, patient, and customer-focused support to users of varying technical skill levels
• Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies
• Support increased ticket and call volume during peak periods, system updates, and special projects
• Assist with basic user account setup, access changes, and application support as needed

Required Qualifications

• High school diploma or GED required
• Active HIPAA compliance credential or training required
• 1+ year of IT help desk, service desk, technical support, or related experience preferred
• Basic understanding of Windows, email, user accounts, passwords, VPN, and common business applications
• Strong verbal and written communication skills
• Customer-first mindset with the ability to remain calm, professional, and helpful under pressure
• Strong attention to detail and ability to accurately document support activity
• Ability to handle confidential information with professionalism and discretion