IT Help Desk

BC Tech Pro; Melbourne (FL); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Job summary

BC Tech Pro is seeking an intermediate on-site tech to repair a range of technology products in an end-user computing environment. The role is full-time and on-site, with benefits including Health, Dental, Vision and 401(k).

The ideal candidate has 2–4 years of relevant experience, ITIL knowledge, and relevant OEM certifications. A+ certification is desired, with the ability to lift up to 50 lbs and provide strong customer-facing support.

Qualifications

• Typically requires technical school certification or equivalent of 2–4 years of relevant experience.
• Maintain all required OEM Certifications as directed by Management.
• Knowledge of relevant software and hardware systems.
• Understanding of ITIL methodologies.
• A+ certification is desired.

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities on PCs, desktops, laptops, tablets and printers.
• Provides support to client identified VIPs.
• Responds to change management requests including installing new PC equipment and desk side support.
• Perform IMAC (Install/Move/Add/Change) activities.
• Perform all assigned desk-side support activities.
• Display outstanding technical and professional services skills at all times.
• Meet established customer service satisfaction levels and metrics.

Skills

Communication

Customer-facing

Written communication

Interpersonal skills

Ability to follow instructions

Education

Technical school certification or equivalent (2–4 years)

A+ certification

ITIL knowledge

Tools

Desktop hardware repair

Job description

This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.

• This is a full-time, onsite position.
• Benefits include Health, Dental Vision and 401k.
• Pay rate is$21per hour

Responsibilities:

• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
• Provides support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

Qualifications

Education and Experience:

• Typically requires technical school certification or equivalent of 2-4 years of relevant experience
• Certifications and/or Qualifications:
• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired
• May require additional customer-specific certifications or training as required

Skills:

• Excellence in communication and customer-facing skills
• Strong oral, written and interpersonal skills
• Ability to follow instructions and processes with minimal instruction
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair kit
• Additional requirements may exist if offer of employment is extended

Additional Information

All your information will be kept confidential according to EEO guidelines.