IT Technician

Thompson Holdings, Inc.; Mobile (AL); On-site; USD 42,000 - 64,000; Full time

Job summary

Thompson Holdings, Inc. is seeking an IT Technician to support day-to-day operations, end user support, and server management. The role involves imaging, configuring devices, help desk tasks, and occasional travel to branch offices.

Responsibilities include maintaining AD/DNS/DHCP, managing accounts, and assisting with network and security efforts. A high school diploma and 1–3 years' IT experience are required.

Qualifications

• 1–3 years of IT experience in a similar role.
• Familiar with Active Directory, DNS, DHCP and Group Policy.
• Experience troubleshooting systems and supporting end users.
• Proficiency with Microsoft Windows operating systems and Office apps.

Responsibilities

• Install and configure hardware and software components.
• End user computer imaging, configuration, and setup.
• Provide help desk support and troubleshoot issues.
• Open/close trouble tickets and escalate when needed.
• Assist IT team with network and systems issues and cyber threats.
• Create/modify/delete user and email accounts.
• Perform routine maintenance on IT equipment.
• Provide mobile device support and cabling tasks.
• Document procedures and user guides.
• Travel to branch/project offices as needed.

Skills

Active Directory

DNS

DHCP

Group Policy

Windows OS

End user support

Troubleshooting

Communication skills

Education

High school diploma

Equivalent education

Tools

Microsoft Cloud

Office suite

Job description

Thompson Holdings is seeking an IT Technician to join our team. Primary responsibilities of this role are supporting day-to-day operations, end user support, and some server management.

Position Summary

Thompson Holdings is seeking an IT Technician to join our team. Primary responsibilities of this role are supporting day-to-day operations, end user support, and some server management.

Responsibilities

• Install and configure hardware and software components
• End user computer imaging, configuration, and set up
• Provide help desk support to end users to troubleshoot and resolve issues quickly and efficiently
• Open and/or close trouble tickets on each call received
• Escalate problems and requests as necessary to ensure positive resolution
• Work closely with members of the IT team to troubleshoot network and systems issues, as well as respond to potential cyber threats
• Create, modify, and/or delete user and email accounts
• Perform routine maintenance on various IT equipment
• Mobile device support – tablets, smartphones, etc.
• Cabling installation and termination
• Maintain an increasing level of proficiency in hardware, software, networking and other technologies supported by the IT department
• Other duties, as assigned
• Occasional travel to branch and project offices
• Occasional after hours and weekend work
• Document and follow procedures and user guides
• Ability to work both independently and in a team environment as needed
• Ability to multi-task in a dynamic work environment

Required Qualifications

• High school diploma or equivalent
• 1 – 3 years of experience in similar role
• Understanding of Active Directory, DNS, DHCP, and Group Policy
• Microsoft Cloud technology experience is a plus
• Experience troubleshooting systems
• Proficiency with Microsoft Windows operating systems
• Familiar with Microsoft Office applications
• Excellent verbal and written communication skills

About Thompson Holdings

Thompson Holdings, Inc. is a 100% employee‑owned parent company headquartered in Mobile, Alabama. Through its family of companies, it provides engineering, architecture, disaster recovery consulting, software development, and related professional services across the Southeast and beyond.

Equal Employment Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.