IT Technician

Morski Brands; Charleroi (Washington County); On-site; USD 50,000 - 70,000; Full time

Job summary

Morski Brands is seeking an IT Technician to provide day-to-day technical support for employees, devices, software, and network connectivity. You will be the first point of contact for IT issues, help ensure reliable technology operations, and assist with onboarding and offboarding processes.

The role requires strong troubleshooting, customer service, and documentation skills, with familiarity in Windows, Microsoft 365, and basic networking. Some travel between locations may be needed.

Qualifications

• High school diploma or equivalent required; associate degree or technical cert preferred.
• Experience in IT support/help desk and basic networking concepts expected.
• Proficient with Windows OS, M365 apps, printers, and common business software.

Responsibilities

• Provide day-to-day technical support for hardware, software, and network issues.
• Set up workstations, user accounts, email access, and onboarding/offboarding tasks.
• Document issues and resolutions in the tracking system and escalate when needed.
• Maintain inventory records and assist with system updates and cybersecurity basics.

Skills

Windows OS (MS 365)

Networking basics

Customer service

Troubleshooting

Ticketing systems

Remote support tools

Education

High school diploma or equivalent

Associate degree / technical certification (preferred)

Tools

Help desk ticketing systems

Remote support tools

Microsoft 365 administration

Job description

Position Summary

The IT Technicianis responsible forproviding day-to-day technical support for employees, computer systems, hardware, software, network connectivity, and related technology resources. This role serves as a first point of contact for IT support needs, troubleshooting issues,maintainingequipment, supporting system access, and helping ensure reliable technology operations across the organization.

Essential Duties and Responsibilities

• Provide technical support to employees for hardware, software, network, printer, phone, and system access issues.
• Respond to support requests ina timely, professional manner and document issues, resolutions, and follow-up actions in theappropriate trackingsystem.
• Install, configure,maintain, troubleshoot, and repair desktop computers, laptops, mobile devices, printers, peripherals, and related equipment.
• Set up workstations, user accounts, email access, permissions, and equipment for new hires, transfers, and role changes.
• Assistwith onboarding and offboarding technology needs, including equipment preparation, account setup, access changes, and asset recovery.
• Monitor,maintain, and support basic network connectivity, including wired and wireless access, switches, routers, and related infrastructure as assigned.
• Install, update, and troubleshoot operating systems, business applications, antivirus tools, security patches, and other approved software.
• Support cybersecurity best practices by helpingmaintainsecure systems,identifyingpotential risks, and educating users on safe technology use.
• Maintainaccurateinventory records for IT equipment, licenses, accessories, and assigned assets.
• Escalate complex technical issues toappropriate internalor external resources whilemaintainingcommunication with end users.
• Assistwith technology projects, equipment upgrades, system rollouts, and process improvements.
• Maintain confidentiality of company, employee, and system informationin accordance withcompany policies.
• Perform other related duties as assigned.

Required Qualifications

• High school diploma or equivalent required; associate degree, technical certification, or coursework in Information Technology, Computer Science, Networking, or a related field preferred.
• Prior experience in IT support, help desk, desktop support, or technical troubleshooting preferred.
• Working knowledge of Windows operating systems, Microsoft 365 applications, desktop hardware, printers, mobile devices, and common business software.
• Basic understanding of networking concepts, including IP addressing, Wi‑Fi, VPN, DNS, DHCP, and troubleshooting connectivity issues.
• Ability to diagnose technical issues, research solutions, and resolve problems efficiently.
• Strong communicationand customer service skills, with the ability to explain technical information to non-technical users.
• Ability to manage multiple priorities, follow procedures, andmaintainaccuratedocumentation.
• Ability tomaintainconfidentiality and exercise sound judgment when handling sensitive information.

Preferred Qualifications

• CompTIA A+, Network+, Security+, Microsoft, or other relevant technical certifications.
• Experience using help desk ticketing systems and remote support tools.
• Experience supporting Microsoft 365, Active Directory, endpoint management tools, VoIP systems, security cameras, access control systems, or similar business technologies.
• Experience in a manufacturing, distribution, food production, or multi-site business environment.

Knowledge, Skills, and Abilities

• Strong problem-solving, analytical, and troubleshooting skills.
• Service-oriented approach with patience, professionalism, and responsiveness.
• Ability to work independently and collaboratively with employees, vendors, and IT team members.
• Strong attention to detail and commitment to follow-through.
• Ability to prioritize urgent technology needs whilemaintainingroutine support responsibilities.
• Willingness to learn new systems, tools, and technologies as business needs evolve.

Physical Requirements and Work Environment

• Ability to sit, stand, walk, bend, reach, and lift or move IT equipment as needed.
• Ability tolift upto 50 pounds occasionally, including computers, monitors, printers, and related equipment.
• Ability to work at a desk, in office areas, equipment rooms, production areas, or other business locations as needed.
• May require occasional travel between company locations or availability outside normal business hours for urgent support needs, system maintenance, or project work.

Equal Employment Opportunity

The company is an Equal Opportunity Employer and is committed to providing employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.