IT Technician

University of Kansas; Lawrence (KS); On-site; USD 52,000 - 78,000; Full time

Job summary

The University of Kansas IT Installation & Maintenance Technician position involves installing, servicing, and maintaining ICT systems for the Lawrence and Edwards campuses. The role requires working in confined spaces, at heights, and on catwalks, following safety standards while providing autonomous problem-solving within KU policies.

Responsibilities include MACs, wiring, testing, repairs, and documentation.

Qualifications

• High School Diploma or GED with 3 years of relevant experience, or an Associate’s degree with 1 year of relevant experience.
• Experience using ICT test equipment (copper certifiers, OLTS, OTDR) as shown in application materials.

Responsibilities

• Execute moves, adds, and changes (MACs) for university voice, data, and video networks.
• Install jacks, wiring, switches, wireless access points, UPS systems, and related components.
• Troubleshoot and repair voice, data, and video services, including cross-connects and station equipment.
• Document changes in work order systems and Remedy, following procedures.
• Provide training and supervision to student technicians and vendors.

Skills

Driver's license

Education

High School Diploma/GED equivalency + 3 years experience

Associate’s degree + 1 year experience

Tools

Copper certifiers

OLTS

OTDR

Job description

The IT Installation & Maintenance Technician is responsible for the installation, service provisioning, and maintenance of Information and Communications Technology (ICT) systems for the University of Kansas Lawrence and Edwards campuses. Work often involves accessing confined spaces, climbing ladders, working aloft, and operating on catwalks to install new cable/fiber. While all work must adhere to a master plan and established standards, technicians are afforded the discretion to deviate when needed to ensure operability.

This role allows for considerable autonomy. Assignments are generally framed around goals or problems to resolve, often with undefined initial conditions. Technicians are expected to apply sound judgment in selecting methods and materials, operating within the boundaries of KU policies, industry standards, and safety requirements.

This position supports the university's security objectives by following all applicable security policies and procedures.

KU IT is not able to provide H-1 B sponsorship for this position.

Job Description

40%- Installation and Modifications

• Execute moves, adds, and changes (MACs) for university voice, data, and video networks.
• Install jacks, horizontal wiring, cross-connects, Ethernet switches, wireless access points, UPS systems, video taps, splitters, amplifiers, and other network components.
• Utilize standard voice, data, and video installation practices, ensuring compliance with university, national technical, and safety standards.
• Read and interpret schematics, wiring diagrams, equipment specifications, cable plant drawings, and floor plans.
• Use telecommunications tools and software proficiently.
• Report unauthorized installations to the Installation and Maintenance Manager.
• Testing of all new installations (fiber and copper) with various cable certification meters.

20%- Diagnosis and Repair

• Troubleshoot and repair issues affecting voice, data, and video services, including issues with cross-connects, station equipment (e.g., phones, fax machines), video components, power, and grounding.
• Use appropriate test equipment (e.g., certifiers, OTDR, etc.) to aid in diagnosing issues.
• Perform repairs involving cable pair changes, component replacements, equipment swaps, and coordination with vendors (e.g., AT&T).
• Document all changes in work order systems or within Remedy, following current procedures.

10%- Training

• Provide training, instruction, and supervision to student technicians, subcontractors, and vendors.
• Assign non-complex tasks and monitor their performance.
• Train others in diagnostic methods and ICT installation standards.
• Offer end-user training on basic equipment features when needed.

10%-Special Projects and Assignments

• Support emergency and high-impact projects affecting campus ICT services.
• Participate in a rotating on-call schedule and provide support for athletic events and scheduled change requests.

10%-Planning, Organization, and Related Duties

• Coordinate priorities and schedules with supervisory staff to optimize work efficiency.
• Maintain a clean and organized state of ICT infrastructure spaces and university assigned vehicle.
• Practice safe driving habits and maintain a valid driver's license.

5% - Vehicle upkeep

• Monthly cleaning of the interior of the technician vehicle.
• Monthly car wash keeping the exterior clean.
• Scheduling routine maintenance of vehicle.
• Reporting any issues with the vehicle to the Technician manager.

5%- Inventory and Time Recording

• Accurately track parts and materials used during service activities.
• Maintain accountability for tools and test equipment issued.
• Ensure vehicle inventory and equipment are stocked and maintained.
• Complete inventory and time documentation by current systems and procedures.

Position Requirements

Valid driver's license.

Required Qualifications

• High School Diploma/GED equivalency and three years of relevant professional experience or an Associate’s degree and one year of relevant professional experience or an equivalent combination of education/experience.
• Experience using ICT test equipment (e.g., copper certifiers, OLTS, OTDR), as shown in application materials.

Preferred Qualifications

• BICSI Installer 1, Installer 2, or Technician-level certification.
• Experience installing and troubleshooting Ethernet equipment, LAN/WAN infrastructure, and analog, digital, or VoIP telephone systems as evidenced in application materials.
• Experience completing network connections from wall jack to building interface as evidenced in application materials.
• Experience with fiber optic fusion splicing and related hand tools as evidenced in application materials.
• Experience with voice switching, special circuits, and data switching as evidenced in application materials.
• Experience installing video cables, components, and CATV systems as evidenced in application materials.
• Experience with fiber optic systems, broadband technologies, LAN, wireless, or WAN environments as evidenced in application materials.
• OSHA 10-hour and/or 30-hour safety training as evidenced in application materials.

Additional Candidate Instructions

In addition to the online application, the following documents are required to be considered for this position:

• Cover letter describing how you meet the required and preferred qualifications
• Resume
• List of three (3) professional references

• Primary Campus: University of Kansas Lawrence Campus
• Assignment: On-Site
• Reg/Temp: Regular
• Employee Class: U-Unclassified Professional Staff