AV Technician

The University of Kansas; Lawrence (KS); On-site; USD 48,000 - 58,000; Full time

Job summary

The University of Kansas is seeking a Classroom Audio/Visual Support Technician to deliver day-to-day AV support for classrooms, conference rooms, and departmental spaces on KU's Lawrence campus. You will troubleshoot hardware and software, manage tickets, and ensure minimal downtime while delivering excellent customer service.

You will assist with new installations, help with inventory, and stay current on classroom technology developments.

Qualifications

• Required: High school diploma/GED.
• Two years or more experience in audio/visual technology support in an academic or corporate environment.
• Experience supporting computer hardware and software in an academic or corporate environment.
• Experience providing customer service in an academic or corporate environment.
• Effective written communication skills, as demonstrated in application materials.

Responsibilities

• Provide trouble calls/tickets for in-session classes, events and departmental spaces to ensure minimal downtime and assign tickets as needed.
• Troubleshoot both hardware and software issues and repair or replace installed audio/visual equipment.
• Assist with classroom technology installations and inventory tracking on projects involving classroom technologies.
• Co-manage student employees, stay current on certifications and training related to KU IT standards.

Skills

Customer service

Troubleshooting

AV support

Ticket management

Hardware/software support

Communication

Education

High school diploma/GED

Tools

Creston

Extron

Job description

Position Overview

The Classroom Audio/Visual Support Technician provides day-to-day audio/visual technology support via phone, email, chat, or in person for campus wide audio/visual technology, to include Classrooms, conference rooms and departmental spaces. Repairs or replaces permanently placed audio/visual equipment and performs routine classroom technology inspections. Coordinates equipment reservations and provides training sessions for instructors. Assists with equipment inventory and recommends items for removal from circulating status. This position will work closely with the AV Installation Technicians to provide AV support for campus standard audio/visual equipment and will also work closely with the Educational Technology and Media Productions team to focus on the effective use and future growth/changes of classroom-based technology. This position will report to the Classroom Technologies Coordinator and report on daily activities.

This position shares in responsibility for information security by following all applicable security policies and procedures. This position is authorized to manage, provision, and deprovision IT assets in accordance with established procedures in the performance of job duties. This position is required to work on-site.

This position is not eligible for immigration sponsorship (i.e. H-1B).

Job Description

60% - Campus Audio/Visual Support:

Provide for trouble calls/tickets for in-session classes, events and departmental spaces to ensure minimal downtime and assign tickets as needed. Troubleshoot both hardware and software issues. Repair or replace installed audio/visual equipment and assist with classroom technology inspections. Develop broad and in-depth knowledge of the hardware and software unique to the KU Lawrence campus. Meet customer requirements through first contact resolution with excellent customer service. Confirm customer understanding of solutions and provide additional customer education as needed.

20% - New Installation:

Will assist with classroom technology installation crew on projects involving classroom technologies, renovations, or related installations to ensure inventory recording and status of upgrades. Work closely with staff in other departments to stay abreast of classroom renovation project status.

15% - Administrative:

Actively pursues and stays current on all aspects of classroom technologies. Stays current on certifications and training which directly pertain to equipment standards set forth by KU IT. Co-manage student employees assigning tasks and deploying when needed.

5% - Other Duties as Assigned

Required Qualifications

1. High school diploma/GED.
2. Two years or more experience in audio/visual technology support in an academic or corporate environment.
3. Experience supporting computer hardware and software in an academic or corporate environment.
4. Experience providing customer service in an academic or corporate environment.
5. Effective written communication skills, as demonstrated in application materials.

Preferred Qualifications

1. Experience supporting Creston and Extron Audio/Video systems.
2. Experience installing and/or programming Creston and Extron Audio/Video equipment.
3. Experience with audio/visual networking.
4. Experience with ticket management software, computerized scheduling systems, and database management.
5. Experience troubleshooting and supporting video and/or web conferencing: Teams, Zoom, web-based conferencing.
6. Experience with Office productivity software: Microsoft Office 365.
7. Demonstrated ability to learn quickly and adapt rapidly in a changing environment.
8. Demonstrated ability to prioritize and multi-task.
9. Demonstrated ability to maintain effective working relationships with users and staff.
10. Prior educational or professional experience at the University of Kansas.

Advertised Salary Range$53,000