Telecom Infrastructure Technician - Information Services

University of Missouri-Kansas City; Kansas City (MO); On-site; USD 31,000 - 44,000; Full time

Job summary

University of Missouri-Kansas City is seeking a Telecom Infrastructure Technician to install, inspect, and maintain campus voice, data, and video infrastructure, including copper, coaxial, fiber, paging, and room hardware.

You'll collaborate with a team, provide technical input on equipment purchases, and support faculty, staff, students and visitors in a fast-paced university environment, with on-call duties and exposure to a broad range of technologies.

Qualifications

• Two (2) years of telecommunications design, deployment, maintenance, and/or repair.
• Fundamental knowledge of low-voltage systems (voice, data, security, access control, life-safety).
• Ability to work collaboratively in a team environment.
• Strong customer service and communication skills.
• Demonstrated troubleshooting and problem-solving abilities.
• Knowledge of communications technologies.

Responsibilities

• Install, terminate, test, and repair wiring, equipment, and peripherals for voice, data, and video services.
• Install telecommunications systems, equipment, and peripherals.
• Coordinate work with customers and complete required documentation.
• Perform on-call duties outside normal operating hours.
• Utilize Microsoft Office, email systems, telecommunications software, and other technical applications.
• Perform programming and repair operations on campus telephone and emergency communication systems.
• Perform mechanical and fusion splicing operations on campus fiber optic infrastructure, both inside and outside facilities.
• Renovate existing telecommunications rooms and assist with construction of new telecommunications spaces.
• Locate university telecommunications infrastructure as part of the Missouri One Call Program.
• Design, deploy, and maintain campus security camera systems.
• Support voice, data, paging, access control, and emergency communications systems across campus.

Skills

Telecommunications experience

Low-voltage systems

Team collaboration

Customer service

Communication skills

Troubleshooting

Communications technologies

Tools

Microsoft Office

Email systems

Telecommunications software

Job description

Location and Position Type

Location: Kansas City | Position Type: Full-Time

Job Title

Telecom Infrastructure Technician

Job Description

Located in UMKC's Newcomb Hall, this position works closely with fellow Telecom team members to install, inspect, maintain, and support campus communications infrastructure, including copper, coaxial, fiber optic, paging facilities, and telecommunications room hardware. This individual will also provide technical expertise on communications equipment purchases, placement, configuration, operation, and maintenance.

Successful applicants will be organized, detail-oriented individuals who remain calm under pressure and enjoy solving problems. Strong customer service skills are essential, as this position regularly supports faculty, staff, students, and visitors. Work is often time-sensitive, making communication, prioritization, and multitasking critical to success. This role offers exposure to a broad range of technologies and projects while supporting a dynamic university environment.

Essential Duties and Responsibilities

• Install, terminate, test, and repair wiring, equipment, and peripherals for voice, data, and video services.
• Install telecommunications systems, equipment, and peripherals.
• Interpret written and verbal requests, coordinate work with customers, and complete required documentation.
• Perform on-call duties when required outside normal operating hours.
• Utilize Microsoft Office, email systems, telecommunications software, and other technical applications.
• Perform programming and repair operations on campus telephone and emergency communication systems.
• Perform mechanical and fusion splicing operations on campus fiber optic infrastructure, both inside and outside facilities.
• Renovate existing telecommunications rooms and assist with construction of new telecommunications spaces.
• Locate university telecommunications infrastructure as part of the Missouri One Call Program.
• Design, deploy, and maintain campus security camera systems.
• Support voice, data, paging, access control, and emergency communications systems across campus.

Minimum Qualifications

• At least two (2) years of telecommunications experience involving design, deployment, maintenance, and/or repair.
• Fundamental knowledge of low-voltage systems, including voice, data, security, access control, grounding/bonding, and life-safety systems.
• Ability to work collaboratively in a team environment.
• Strong customer service and communication skills.
• Demonstrated ability to troubleshoot and solve technical problems.
• Communications technologies.

Physical Requirements

• Ability to lift up to 100 pounds.
• Use hand tools and power tools.
• Carry ladders ranging from 4-foot A-frame to 14-foot extension ladders.
• Work comfortably from ladders at heights ranging from 4 to 28 feet.
• Operate motorized lifts, bucket trucks, and related equipment.

Preferred Qualifications

• Copper termination, testing, and labeling.
• Fiber termination, testing, and labeling.
• Voice and data communications.
• VoIP installation and programming.
• Elevator and fire alarm voice programming.
• BAS and DAS installation and maintenance.
• Card access systems.
• Paging systems.
• Outside plant fiber and copper infrastructure.
• Aerial fiber and copper infrastructure.

Anticipated Hiring Range

The anticipated hiring range for this position has been established as up to $27.00 hour. Salary is determined by a variety of factors, including but not limited to, the individual's particular combination of education, skills, and experience, as well as organizational requirements.

Grade: GGS6, GGS7, GGS8

University Title: TELECOM TECH SPECLST, EXPERT, PRINCPL

Sponsorship Information

Employment visa sponsorship is not available for this position.

Professional Growth Opportunities

• Expand expertise in fiber optic installation, testing, and splicing.
• Develop enterprise telecommunications and VoIP skills.
• Gain experience with security cameras and access control technologies.
• Participate in technical training and certification programs.
• Take advantage of tuition assistance and professional development opportunities.
• Grow into advanced technical and leadership roles within Information Services.

Community Information

Kansas City offers the best of both worlds—a vibrant, urban community with Midwestern appeal. The city's rich history and its modern-day, innovative thinking come together to create an eclectic group of neighborhoods that offer a little something for everyone. From thriving arts districts, an energetic downtown nightlife, casual to upscale shopping and champion sports teams, you will have no problem making yourself at home. Of course, one of Kansas City's biggest claims to fame is its food, especially its world-famous barbecue. Foodies will delight in the culinary scene found throughout the city. Ranging from award-winning chefs to cozy pizza joints, Kansas City definitely is not lacking any flavor.

UMKC's campuses are conveniently nestled in the middle of all the action. Volker Campus is just minutes from the legendary Country Club Plaza, perfect for shopping or restaurants for lunch or after-work happy hours. Surrounded by hip neighborhoods and eateries, the Health Sciences Campus is located downtown near University Health Truman Medical Center and Children's Mercy Hospital.

UMKC is proud to be "Kansas City's university," and the campus and its people celebrate all the characteristics of the surrounding community. To learn more about life in Kansas City and find more resources, visit VisitKC.com.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.

Why Join UMKC

• Career advancement opportunities within Information Services
• Paid training and hands-on technical development
• Professional certification development and support
• Tuition reimbursement and educational benefits through the University of Missouri System
• Exposure to enterprise-scale telecommunications infrastructure
• Opportunity to work with fiber optics, VoIP, emergency communications, security cameras, access control, paging, and outside plant infrastructure
• Stability and growth opportunities within a respected public university