IT Technician

Revel Staffing; Fort Lauderdale (FL); On-site; USD 38,000 - 48,000; Full time

Job summary

Revel Staffing is seeking a front-line IT Help Desk professional to support clinical and administrative staff in Fort Lauderdale. You will respond to calls, tickets, and emails, perform password resets, VPN, and EMR/EHR access tasks, and document all activity in the ticketing system.

You will follow established workflows, maintain HIPAA compliance, and assist with basic user accounts and system updates; a patient-focused, discreet, and detail-oriented mindset is essential.

Qualifications

• High school diploma or GED required.
• Active HIPAA compliance credential or training required.
• 1+ year of IT help desk, service desk, or related experience preferred.
• Basic understanding of Windows, email, user accounts, passwords, VPN, and common business applications.
• Strong verbal and written communication skills.
• Customer-first mindset with the ability to remain calm, professional, and helpful under pressure.
• Strong attention to detail and ability to accurately document support activity.
• Ability to handle confidential information with professionalism and discretion.

Responsibilities

• Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff
• Provide first-level technical support for common IT issues, including: Password resets and account lockouts, EMR/EHR and healthcare application access issues, VPN, email, and connectivity problems, Basic software and hardware troubleshooting
• Follow documented procedures, knowledge base articles, and internal support workflows
• Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system
• Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed
• Provide professional, patient, and customer-focused support to users of varying technical skill levels
• Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies
• Support increased ticket and call volume during peak periods, system updates, and special projects
• Assist with basic user account setup, access changes, and application support as needed

Skills

HIPAA compliance

Windows

Email

User accounts

VPN

Communication skills

Customer service

Documentation

Discretion

Education

High school diploma or GED

Tools

Ticketing system

EMR/EHR access tooling

Job description

Key Responsibilities

• Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff
• Provide first-level technical support for common IT issues, including:
  • Password resets and account lockouts
  • EMR/EHR and healthcare application access issues
  • VPN, email, and connectivity problems
  • Basic software and hardware troubleshooting
• Follow documented procedures, knowledge base articles, and internal support workflows
• Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system
• Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed
• Provide professional, patient, and customer-focused support to users of varying technical skill levels
• Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies
• Support increased ticket and call volume during peak periods, system updates, and special projects
• Assist with basic user account setup, access changes, and application support as needed

Required Qualifications

• High school diploma or GED required
• Active HIPAA compliance credential or training required
• 1+ year of IT help desk, service desk, technical support, or related experience preferred
• Basic understanding of Windows, email, user accounts, passwords, VPN, and common business applications
• Strong verbal and written communication skills
• Customer-first mindset with the ability to remain calm, professional, and helpful under pressure
• Strong attention to detail and ability to accurately document support activity
• Ability to handle confidential information with professionalism and discretion