IT Field Technician

Strategic Staffing Solutions; Rochester (MI); On-site; USD 34,440 - 48,216; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Disability insurance

Job summary

A staffing solutions company in Rochester, MI is seeking an IT Technician for a contract position. The role involves resolving technical account and connectivity issues, maintaining logs of incidents, and providing customer support. Candidates should have 2-3+ years of IT Field Support experience, preferably in a healthcare setting. An HS Diploma is required, with advanced education preferred. Benefits include medical, vision, and disability insurance. Candidates must reside within a 30-minute commute to Rochester.

Qualifications

• 2-3+ years of IT Field Support experience.
• Experience in Access Management, Help Desk, or IT Support.
• Knowledge of user account management across platforms.

Responsibilities

• Resolve semi-complex technical account issues for customers.
• Maintain a log of incidents and requests for reporting.
• Document and refer complex problems to support teams.

Skills

IT Field Support experience

Customer service skills

Basic account management

Education

HS Diploma or equivalent

Associates degree, bachelor's degree or 2 years of vocational training

Tools

ServiceNow ITSM

Microsoft Active Directory

Job description

Location

Rochester, MI (Would be traveling to various local hospitals), mileage reimbursement would be paid from hospital to hospital.

Must live within a 30-minute commute to Rochester, MI

Principal Duties and Responsibilities

• Participates in providing support to customers by resolving semi-complex technical account and connectivity problems.
• Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas.
• The IT Technician performs semi-complex work within technical or paraprofessional area.
• Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.
• Documents and refers complex, unusual problems to other support teams.

Required Skills & Experience

• Must have 2-3+ years of IT Field Support experience (Client/customer facing)
• One to three (1-3) years of successful experience in the area of Access Management, Help Desk, Service Desk, or IT Support responsibilities required.
• Basic account management skills and knowledge in regard to the creation, modification and termination of user accounts across multiple platforms.

Preferred Skills & Experience

• Five (5) years or more experience working in a 24/7/365 Health Care environment Access Management, Help Desk, Service Desk, or IT Support position using phone and email to provide direct end-user support and account management, preferred.
• ServiceNow ITSM tool usage, Mainframe knowledge, general account administration and Microsoft Active Directory administration experience highly preferred.

Education

HS Diploma or equivalent.

Preferred education: Associates degree, bachelor's degree or 2 years of vocational technical training preferred.

Seniority Level

Mid-Senior level

Employment Type

Contract

Job Function

Information Technology

Industries

Hospitals and Health Care

Medical insurance

Vision insurance

Disability insurance