IT Technician

Grand Lake Health System; Kentucky; On-site; USD 45,000 - 60,000; Full time

Job summary

Grand Lake Health System seeks a technician to provide advanced hardware and software support, resolve technical issues, and train users. Candidates should possess 3-5 years of relevant experience and the ability to work independently.

The role involves investigating hardware problems, performing upgrades, and ensuring optimal computer system performance. A high school diploma along with training in Microsoft products is required. Join Grand Lake Health System, an equal opportunity employer, for a fulfilling career in technology support.

Qualifications

• 3-5 years of experience directly related to specified duties.
• Ability to communicate effectively with users and vendors.
• Independent work capability with minimal supervision.

Responsibilities

• Investigates and resolves hardware and software issues.
• Installs and configures new computer systems.
• Trains end users on new technologies.

Skills

Hardware technical assistance

Troubleshooting

System upgrades

User training

Education

High school diploma with relevant experience

Tools

Microsoft operating systems

Job description

Rotating after hours and weekend on call.

Duties and Key Responsibilities

• Investigates, analyzes, and resolves hardware and associated software and communications problems on hospital computer systems; performs complex hardware repairs and maintenance on a wide range of PC-based computers and peripherals.
• Provides advanced hardware technical assistance and support; troubleshoots and resolves system hardware, software, and communications failures and conflicts.
• Evaluates existing computer systems hardware and performs system upgrades; based on customer needs, customizes, and tests computer systems, and resolves configuration conflicts and errors.
• Installs, integrates, and configures new computer systems and hardware for users.
• Researches, analyzes, and recommends appropriate computer hardware for customized computer configurations.
• Reviews, prioritizes, and processes problem reports; documents the progress of projects.
• Trains end users and employees, as appropriate.
• Performs miscellaneous job-related duties as assigned.

Requirements

• Must be able to communicate with the “end” user to assist in training and problem solving as well as be able to communicate on a technical level with software and hardware vendors.
• Be able to maintain a pleasant attitude and have an excellent rapport with the users.
• Ability to work independently, with little or no supervision.

Education/Certifications

• High school diploma with 3 to 5 years’ experience directly related to the duties and responsibilities specified.
• Must have training in various Microsoft operating systems and personal computing products.

Experience

• 3-5 years experience in computer system comparable to current installed system.

Grand Lake Health System provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. GLHS complies with applicable state and local laws governing nondiscrimination in employment in all of our locations. In addition, Grand Lake Health System is an At-Will Employment employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.