IS SUPPORT TECH - Full Time

River Oaks, Inc.; Harahan (LA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Tuition Assistance

Competitive Compensation & Generous Paid Time Off

Excellent Medical, Dental, Vision, and Prescription Drug Plans

401k with company match

Job summary

River Oaks, Inc. in Harahan, Louisiana, is seeking an IT Support Specialist responsible for configuring and installing end-user devices, troubleshooting hardware and software, and maintaining accurate inventory. The ideal candidate has at least two years of experience in a healthcare setting, solid customer service skills, and a strong understanding of computers and networking.

Benefits include tuition assistance, competitive compensation, and excellent healthcare plans along with a 401k with company match.

Qualifications

• Required: High school diploma or GED.
• Preferred: Computer hardware certification or Associates Degree in a computer-related field.
• Experience in a health care setting with solid knowledge of computers and printers.

Responsibilities

• Configuration and installation of end user devices.
• Support, troubleshoot and resolve hardware and software issues.
• Maintain inventory of all computer hardware and software.

Skills

Troubleshooting

Customer service

Computer hardware knowledge

Analytical skills

Education

High school diploma or GED

Associates Degree in Computer Science or similar

Tools

Altiris

Dameware

Job description

Responsibilities

Responsible for the configuration and installation of end user devices including workstations, laptops, printers and other peripherals. Support, troubleshoot and resolve end user hardware and software issues and provide recommendations as required in a positive and efficient manner. Configures and troubleshoots user and computer accounts and profiles. Installs, configures and maintains printers and print servers. Answers Help Desk phone and checks ticketing system, creating and assigning tickets to network or analyst level support as appropriate. Maintains ticket tracking software and verifies proper follow up and documentation on assigned tickets in a timely manner. Provide support, including procedural documentation and relevant reports. Responsible for maintaining an accurate inventory of all computer hardware, peripherals, spare parts and software owned by the organization. Performs after hours and weekend support, systems installation and maintenance, as occasionally needed.

Job Duties/Responsibilities

• Performs in-depth analysis and maintenance on PCs, laptops, peripheral equipment, and other computer-related hardware at multiple locations. Configures, installs, and supports laptops and PCs to include peripherals such as printers, scanners, Bluetooth and wireless devices.
• Uses a variety of hardware test equipment and remote access tools (Altiris/Dameware) to diagnose various computer problems.
• Installs software and troubleshoots software problems.
• Assists with the research, evaluation, and testing of new hardware and software technologies to meet business and operational goals and objectives for River Oaks Hospital.
• Creates and maintains a preventative maintenance program for IS related hardware and software for River Oaks Hospital.

Benefits

• Tuition Assistance
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision, Prescription Drug Plans & 401k with company match

Qualifications

• High school diploma or GED required.
• Computer hardware certification or Associates Degree in Computer Science, Information Systems, or any computer related field preferred. (Work experience and/or professional certification may be substituted)
• Two to Three years’ experience, preferably in a health care setting, with strong knowledge of computers, printers, basic networking, Active Directory and business software applications.
• Strong Analytical, troubleshooting and problem solving skills.
• Customer service oriented, attentive to details and have excellent communication skills, both verbal and written.
• Able to handle multiple tasks, timelines and priorities in a fast paced environment.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.