IT Technician

Abbott; Sandy (UT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with employer match

Life & AD&D Insurance

Paid time off

Holidays

Employee Stock Purchase Plan

Job summary

The IT Technician works under the advisement of the Help Desk Manager to support computer hardware and software issues and resolve end user concerns relating to technology at Layton Construction.

Key duties include configuring and repairing laptops, deploying new computers, assisting staff with computing problems by phone and in person, troubleshooting, maintaining, installing, and testing networked systems, and providing desktop and mobile phone support. Some after-hours work may be required.

Qualifications

• Associates degree in Computer Science or related work experience.
• Direct user support experience in a large, networked environment.
• Experience with Windows 10/11 and Windows Server 2016+.
• Experience setting up Microsoft 365 accounts.
• Understanding of Teams phone systems and troubleshooting.
• Basic networking knowledge (TCP/IP).
• Valid driver’s license and good driving record.
• Typing speed of at least 30 wpm.
• Strong written and oral communication skills.
• High integrity and adherence to policy; able to work safely.
• Lift up to 50 lbs; willingness to occasional after-hours work.
• Vendor certifications preferred (A+, MCSE, CCNA).

Responsibilities

• Assist with configuration and repair of laptops and deployment of new computers.
• Troubleshoot and resolve end-user computing problems by phone and in person.
• Analyze problems and determine appropriate maintenance level.
• Submit vendor warranty claims and documentation for repairs.
• Provide desktop and mobile phone system support and setup new users.
• Perform other related duties as assigned.
• May require after-hours and weekend work.

Skills

Customer support experience

Laptop troubleshooting

Phone support

Windows 10/11 administration

Microsoft 365 accounts

Networking basics TCP/IP

Typing 30 wpm

Strong communication skills

Integrity and ethics

Teamwork

Education

Associates degree in Computer Science or related work experience

Tools

A+ certification

MCSE

CCNA

Job description

Summary

The IT Technician works under the advisement of the Help Desk Manager to support computer hardware and software issues and resolve end user concerns relating to technology.

Duties and Responsibilities

• Assists the Help Desk Manager with the configuration and repair of laptop computers, and setup and deployment of new computers.
• Assists company employees with computing problems and questions on the phone and in person by troubleshooting, repairing, maintaining, installing, and performing testing activities on various computer equipment, peripherals, data communication and computer network systems.
• Exercises sound professional judgement in analysis of problem to: (1) attempt hardware/software solution by phone, or (2) decide proper level of maintenance required to solve problem.
• Prepares and submits vendor warranty claims, parts, and documentation associated with warranty repairs.
• Desktop and mobile phone system support, troubleshoot phone related problems and setup new users.
• Performs other related duties as assigned.
• May be required to occasionally work after hours and weekends.

Qualifications

• Associates degree in Computer Science or related work experience.
• Must have experience with direct user support in a large, networked environment.
• Must have experience installing and maintaining Windows 10 and Windows 11. Experience maintaining Windows Server 2016 and higher is a plus.
• Experience setting up, configuring and maintaining accounts in Microsoft 365.
• Possess a basic understanding of how Teams phone systems work and how to troubleshoot.
• Must have a thorough understanding of basic networking principles (TCP/IP, wiring, etc).
• Must have valid license and good driving record.
• Type a minimum of 30 wpm.
• Must have good written and oral communication skills.
• Integrity: Maintains the normal standards of ethics, conduct and organizational policies in job-related activities.
• Is able to perform essential duties and responsibilities efficiently, accurately, and safely with or without reasonable accommodation and without posing threat of harm to self or others.
• Occasionally lift 50 lbs.
• Previous technical training preferred.
• Vendor certifications (A+, MCSE, CCNA, etc.) preferred

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical Insurance, Dental Insurance, Vision Insurance, Health Savings Account, Healthcare Flexible Spending Account, Dependent Care Flexible Spending Account, 401(k) retirement plan with employer match, Life & AD&D Insurance, Long-term Disability Insurance, Short-term Disability Insurance, Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Home & Auto Insurance, Family Support, Pre-tax Paid Parking/Public Transportation, Paid time off: 2 Weeks for Non-Exempt and Three Weeks for Exempt, Time Away Benefits, 8 Paid Holidays, Group Legal, Employee Stock Purchase Plan, Identity Theft Protection, Group Legal, Pet Insurance, Employee Assistance Program.

EEO Statement: Layton Construction is an equal opportunity employer. We evaluate qualified employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.