IT Technician

Mental Health Association - Western MA; Chicopee (MA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (403B, IRA)

Paid Time Off (Vacation, Sick & PH

Job summary

Mental Health Association - Western MA is seeking a Technical Support Specialist to manage and optimize Microsoft SharePoint environments. This role emphasizes hands-on configuration, site maintenance, and collaboration with cross-functional teams to tailor SharePoint solutions that meet organizational needs.

The position is 100% on-site with standard business hours, focusing on responsive end-user support, problem resolution, and ongoing education on software best practices.

Qualifications

• Experience in setting up and maintaining Microsoft SharePoint environments.
• Strong knowledge of SharePoint architecture, configuration, and customization.
• Proficient in software support, troubleshooting, and issue resolution.
• Strong communication skills for technical and non-technical stakeholders.

Responsibilities

• Set up and configure Microsoft SharePoint environments to support collaboration and document management.
• Maintain and support SharePoint sites to ensure optimal functionality.
• Collaborate with cross-functional teams to understand business requirements and customize SharePoint solutions.
• Troubleshoot and resolve software-related issues, providing timely support to end-users.
• Escalate complex issues to appropriate teams and assist in resolution.
• Educate end-users on software functionalities and best practices.

Skills

SharePoint expertise

SharePoint configuration

Troubleshooting

Software support

Communication skills

Independent work

SharePoint certifications

Job description

As a Technical Support Specialist, you will play a key role in providing technical support and maintaining Microsoft SharePoint environments. Your problem-solving skills and expertise will be essential in ensuring efficient operations and effective collaboration within the organization.

Schedule: Monday - Friday 9am - 5pm (40 hours)

**100% on-site, in-person position**

Pay range: $22 - $24 per hour

Key Responsibilities

• Set up and configure Microsoft SharePoint environments to support collaboration and document management.
• Maintain and support SharePoint sites to ensure optimal functionality.
• Collaborate with cross-functional teams to understand business requirements and customize SharePoint solutions.
• Troubleshoot and resolve software-related issues, providing timely support to end-users.
• Stay informed about the latest SharePoint and software trends to recommend enhancements.
• Respond to and resolve help desk tickets efficiently.
• Diagnose and troubleshoot software problems using effective problem-solving techniques.
• Work with team members to **escalate** and resolve complex technical issues.
• Assist in the installation, configuration, and maintenance of software applications.
• Educate end-users on software functionalities and best practices.
• Document and maintain accurate records of all support interactions.

• Experience in setting up and maintaining Microsoft SharePoint environments.
• Strong knowledge of SharePoint architecture, configuration, and customization.
• Proficient in software support, troubleshooting, and issue resolution.
• Strong communication skills for interacting with both technical and non-technical stakeholders.
• Ability to work independently and collaboratively in a fast-paced environment.
• Relevant certifications in SharePoint and software support are beneficial.
• Solid understanding of software applications and their functionalities.
• Detail-oriented with strong organizational and multitasking abilities.
• Strong customer service skills.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability