IT Technician I Onsite (Olympia, WA)

Itsasap

Olympia (WA)

Hybrid

USD 28,000 - 36,000

Full time

16 hours ago

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Benefits offered by this job

Medical Insurance Plan

Life Insurance

Disability Coverage

Paid Time Off (starts at 15 days per 1

Maternity/Paternity Leave

Paid US Holiday

Retirement Plan

Salary Advancement/Loan

Health & Wellness Program

Company-paid training and certifi c at

Job summary

Intelligent Technical Solutions is seeking a collaborative Technician I to provide onsite and remote IT support for clients. You will handle system updates, troubleshooting, and hands-on tasks to uphold high service standards.

Ideal candidates have Windows and Mac OS troubleshooting experience, prior helpdesk work, and proficiency with Office 365, AD, and security tools. A valid driver's license for client visits is required.

Qualifications

Experience with Windows and Mac OS troubleshooting.
Prior experience in Helpdesk support or a similar role.
Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
Experience with MSPs is highly desirable.
Valid driver's license and access to a vehicle for client visits.

Responsibilities

Resolve workstation OS issues.
Troubleshoot printer issues and standard business applications.
Address line-of-business application issues (SAGE ERP, QuickBooks) with vendor assistance.
Perform basic networking troubleshooting related to desktop connectivity.
Handle Quick Fix calls from clients.

Skills

Windows OS troubleshooting

Mac OS troubleshooting

Helpdesk support

PC deployments/imaging

User profile management

Office 365 support

MS Office

Adobe products

Active Directory

backup software

endpoint cybersecurity

mobile devices

business applications

MSPs experience

valid driver's license

Tools

Office 365

MS Office

Adobe

Active Directory

backup software

endpoint cybersecurity

mobile devices

Job description

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

Workstation operating system issues of any kind.
Printer issues of any kind.
Standard business application (Office, etc.) issues of any kind.
Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
Basic networking troubleshooting related to desktop connectivity.
Answer incoming Quick Fix calls from clients."

Job Qualifications

Experience with Windows and Mac OS troubleshooting.
Prior experience in Helpdesk support or a similar role.
Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
Experience with Managed Service Providers (MSPs) is highly desirable.
Valid driver's license and access to a vehicle for client visits.

Job KPI's

First-touch closed: Each ticket that is completed with only one time entry contributes to this number.
Utilization: The percentage of time that you are on the clock and billing time to client tickets.
CSAT: Scores filled out by clients using the rating system in tickets.

Compensation

Pay rates start at$20.33/hr up to $26.47/hr and vary by experience and location.