IT Technician

Voyage One; Cerritos (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Voyage One in Cerritos, California is seeking an IT Technician responsible for maintaining end-user performance levels by troubleshooting hardware and software issues. The ideal candidate will have a strong knowledge of networking principles, solid troubleshooting skills, and the ability to work independently.

This full-time position requires at least 2 years of technical experience and a degree in Computer Science or a related field. CompTIA A+ certification is a plus and strong communication skills are essential for success in this role.

Qualifications

• 2+ years of technical experience as a desktop analyst/technician.
• Ability to prioritize tasks and work independently.
• Strong oral and written communication skills.

Responsibilities

• Installing and updating computer hardware/software products.
• Maintaining and repairing equipment including workstations, laptops, and servers.
• Troubleshooting software/hardware issues to ensure end-user performance.
• Offering technical support on-site, via phone, and remotely.

Skills

Hardware troubleshooting

Software troubleshooting

Networking principles

Problem solving

Communication skills

Education

Associate or BS in Computer Science or related field

Tools

CompTIA A+

Job description

Voyage One offers fully integrated turnkey eCommerce solutions to U.S.-based retailers from various industries enabling them to sell, promote, manage, and optimize their products' sales across the top B2C online marketplaces in China without having a physical storefront or a local entity.

Job Description

Job Summary

We are currently looking for an IT Technician with an all-round knowledge of hardware and software troubleshooting techniques, solid networking principles, and a focused problem-solving mindset. The IT Technician would assure end-users' performance levels on a day-to-day basis by assessing, solving, and/or escalating technical questions in addition to maintaining and updating the company's software/hardware products.

Responsibilities

• Installing and updating computer hardware/software products.
• Maintaining and repairing equipment (workstations, laptops, printers, servers, etc.)
• Assisting in the running of cables.
• Placement and installation of digital and network devices.
• Troubleshooting computer software/hardware related-issues to ensure end-user performance and smooth running of systems.
• Assessment of technical questions along with their proper escalation.
• Creation/termination of user accounts.
• Setting up computer/network security measures as well as configuring network access for individual users.
• Offering technical support on-site, via phone, email and remotely via extended computer access as required.

Qualifications

Requirements

• Associate or BS in Computer Science, Information Technology or related field.
• 2+ years of technical experience as a desktop analyst/technician.
• CompTIA A+ certification a PLUS.
• Ability to prioritize tasks and work independently.
• Problem solving attitude.
• Strong oral and written communication skills.

Additional Information

• Full-time