IT/Communication Technician

FAVORITE OFFICE AUTOMATION LLC; New Castle (PA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Health insurance

Paid time off

Career Growth Opportunities

Exciting fast past career where every_

Job summary

FAVORITE OFFICE AUTOMATION LLC is seeking a knowledgeable IT Technician to join our team in New Castle, PA. The role supports a variety of industries, ensuring computer systems, networks, phone, and camera systems operate at peak performance.

You’ll handle IT support requests and assist customers with technology needs, while delivering strong customer service and clear communication. The ideal candidate has a technical background and the ability to multitask in a growing managed services

Qualifications

• Previous IT Technician experience or an IT Certification is preferred.
• Strong troubleshooting and analytical skills.
• Ability to work well as part of a team.
• Strong written and verbal communication skills.
• Understanding of data privacy and security.
• A drivers license is required.

Responsibilities

• Maintain computer hardware in working order.
• Set up customer workstations (computers, printers, routers, etc).
• Install and configure software.
• Train customers in best practices in technology and how to use software and equipment.
• Assess security risks and ensure the security of networks and computer systems are maintained.
• Monitor customer networks to ensure optimum performance.
• Provide quick and effective assistance with information technology systems. Systems may include phone systems, camera systems and network equipment.
• Help customers remotely and in person with systems configuration, troubleshooting, and maintenance.
• Listen attentively to customers' questions and concerns and offer optimal solutions.
• Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel.
• Work with other IT Support and IT management to provide customers with superior service.
• Inform customers about new and upgraded IT products and services.
• Walk customers step-by-step through problem-solving process.
• Setup new computers, connect computers to domain, setup users in Active Directory and Microsoft 365 online.
• Some overnight travel may be required but is not the norm.
• Other duties may be assigned.

Skills

Troubleshooting

Teamwork

Communication

Data privacy

Driver's license

Tools

Active Directory

Microsoft 365

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Health insurance
• Paid time off

Benefits/Perks

• Competitive Compensation based on experience
• Career Growth Opportunities
• Exciting fast past career where everyday is different

Job Summary

We are seeking a knowledgeable IT Technician to join our team. We provide various services to a wide variety of industries. As the IT Technician, you will be responsible for ensuring our customers computer systems, networks, phone systems, camera systems and equipment are operating at peak performance. As a managed services company you will be asked to handle IT support requests and assist customers with their technology needs. Your role is vital to the smooth operation of our customers systems. The ideal candidate has strong technical background as well as excellent customer service and communication skills. We are a growing business that requires its employees to be dynamic and have the ability to multitask.

Responsibilities

• Maintain computer hardware in working order
• Set up customers workstations (computers, printers, routers, etc)
• Install and configure software
• Train customers in best practices in technology and how to use software and equipment
• Assess security risks and ensure the security of networks and computer systems are maintained
• Monitor customer networks to ensure optimum performance
• Provide quick and effective assistance with information technology systems
  • Systems may include phone systems, camera systems and network equipment
• Help customers remotely and in person with systems configuration, troubleshooting, and maintenance
• Listen attentively to customers' questions and concerns and offer optimal solutions
• Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel
• Work with other IT Support and IT management to provide customers with superior service
• Inform customers about new and upgraded IT products and services
• Walk customers step-by-step through problem-solving process.
• Setup new computers, connect computers to domain, setup users in Active Directory and Microsoft 365 online
• Some overnight travel may be required but is not the norm
• Other duties may be assigned

Qualifications

• Previous experience as an IT Technician or an IT Certification is preferred
• Strong troubleshooting and analytical skills
• Ability to work well as part of a team
• Strong written and verbal communication skills
• Understanding of data privacy and security
• A drivers license is required