Manager, IT

Relha LLC; Miami Beach, Northern (FL, KY); Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Bereavement leave

Pet bereavement leave

Training & development

Tuition reimbursement

Pet insurance

Team meals

Hotel discounts

Job summary

Loews Miami Beach Hotel is seeking an IT Manager to maintain hotel information technology systems, hardware, and infrastructure across our South Beach property. You will oversee day-to-day IT operations at the assigned location, ensuring uptime, security, and proper configuration of endpoints, servers, and network devices while providing staff direction and supervision.

Collaborate with the Local IT Director, Regional IT Leadership, and Corporate IT Teams on planning, preventive maintenance, and

Qualifications

• Knowledge of Desktop Hardware Installation and Configuration.
• Networking systems including hubs, switches, DHCP and DNS.
• Knowledge of PMS and related interfaces.
• Knowledge of Retail and F&B POS Systems.
• Hands-on experience with Mobile Device Support and Management.

Responsibilities

• Maintain hotel IT systems, hardware, and infrastructure.
• Provide staff direction and supervise IT operations.
• Ensure uptime, security, and availability of endpoints, servers, printers, and network devices.
• Monitor and patch operating systems and applications; manage anti-virus protection.
• Support connectivity for data and telephony across the hotel network.
• Maintain inventory of hardware, software, and licenses.
• Support hotel business tech (POS, FTG/VOD, Telephony, PMS interfaces) and ensure maximum uptime.
• Coordinate IT projects with Local IT Director, Regional IT Leadership and Corporate IT Teams.
• Review operating and capital IT budgets.

Skills

Desktop hardware

Networking (DHCP DNS)

PMS interfaces

Retail & POS systems

Mobile device management

Job description

Loews Miami Beach Hotel offers careers at a reimagined oceanfront resort in South Beach. Team members support 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and more than 65,000 square feet of meeting space.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

Competitive health & wellness benefits, 401(k) & company match

Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement

Training & Development opportunities, career growth

Tuition Reimbursement

Pet Insurance

Complimentary meals in Team Member Café while working

Team Member Hotel Rates, other discounts, perks and more

Benefits are subject to eligibility and may vary by position

Purpose:

Maintain hotel information technology systems, hardware, and infrastructure and provide staff direction and supervision. Manage all aspects of the day-to-day operations at assigned locations while ensuring the efficient operation, availability, and security of all user endpoints, servers, printers, UPS devices, network devices, and telephony infrastructure.

Essential Functions and Responsibilities

Assign, manage, and perform tasks necessary to ensure the efficient operation, availability, and security of all hardware and software endpoints, servers, printers, UPS devices, network devices, and telephony infrastructure.

Ensure monitoring, analysis, troubleshooting, and corrective actions for O/S and application patching and anti-virus protection updates to all property user endpoints and servers.

Provide support for data and telephony device connectivity to an enterprise local and wide area network.

Maintain an accurate, up-to-date inventory of all hardware, software, and licenses.

Perform local systems backup, ensuring all critical data is transferred to backup servers without errors or omissions. Maintains current system images of all server-level endpoints. Perform restoration on local servers to ensure data is protected and functional.

Provide support for hotel business technologies to include POS, High-Speed Internet, FTG/VOD, Telephony, and PMS interfaces. Ensure maximum uptime of all equipment and services.

Maintain cleanliness and excellent condition of equipment, MDF, IDFs, and work areas.

Partner with Local IT Director, Regional IT Leadership and Corporate IT Teams – Planning and coordination of all IT projects, preventive maintenance, and system upgrades.

Review of IT Operating and Capital Budgets.

Provisioning of user roles, rights, and access to business applications.

IT Equipment Disposal.

Ensure compliance with all Corporate Policies & Procedures and legal requirements related to Hardware & software installation, use, and licensing agreements.

General

Respond to administrative requests and responsibilities in a timely manner

Demonstrate a proactive approach towards work activities

Ability to work flexible schedule to include weekends and holidays

24X7 availability in the event of a critical systems failure having an impact on hotel revenue or guest service

Required Qualifications

Knowledge of Desktop Hardware and Software Installation and Configuration

Knowledge of Networking systems to include hubs, switches, DHCP and DNS.

Knowledge PMS and related interfaces

Knowledge of Retail and F&B POS Systems

Preferred Qualifications

Hand on experience with Mobile Device Support and Management