IT Technical Support Specialist IV

Centene Management Company LLC; Austin (TX); On-site; USD 43,000 - 76,000; Full time

Benefits offered by this job

competitive pay

health insurance

401K and stock purchase plans

tuition reimbursement

paid time off plus holidays

flexible approach to work with remote,

hybrid, field or office work schedules

Job summary

Centene Management Company LLC in Austin, TX is seeking an experienced IT support professional to provide lead level on-site and remote assistance for end users and site infrastructure. You will troubleshoot hardware and software issues, manage imaging and software deployments, and coordinate with IT teams to ensure uptime.

The role requires 4+ years of related experience, a high school diploma or GED, and familiarity with ServiceNow, Windows, iOS, MacOS, and networking.

Qualifications

• Requires a High School diploma or GED.
• 4+ years of related experience.
• Experience with ServiceNow or equivalent ticketing tool.
• Technical knowledge of laptop PCs, virtual workstations, Windows OS, Apple iOS and Networking.
• Understanding of Active Directory, Networking, Voice, WiFi and IT infrastructure.

Responsibilities

• Provides lead level support on on-site and remote technical support to end users and site IT infrastructure.
• Leads hardware delivery and setup; customize systems for end user needs.
• Oversees analysis, testing, and debugging of computer systems; second level break-fix support.
• Supports OS, applications, security services, and hardware issue resolution for users.
• Performs imaging operations and reports status to management; provides end user training.

Job description

Position Purpose

Provides lead level support on on-site and remote technical support to end users and site IT infrastructure (including network, print, audio/video and office setup) by troubleshooting hardware and software problems. Provides expertise in analyzing events and applies expert technical knowledge following established procedures and standards to resolve immediate end user needs. Installs software, updates, and upgrades on the computers and workstations on the network.

Key Details

This position is based onsite five days per week at the South Austin, Texas office. Leads the process for hardware delivery and setup; customize systems for unique end user needs Oversees the analysis, testing, and debugging of computer systems Provide second level support for laptop/desktop break-fix assistance and remote desktop support Supports operating systems, applications, security services, and hardware issue resolution for users (Android OS, iOS, Mac OS, Windows OS) Resolves technical issues with Local Area Networks (LAN) and Wide Area Networks (WAN) Meets and reviews with IT Infrastructure teams to setups and maintain existing infrastructure environments and assist with local changes Determines the necessary controls and procedures to protect information systems assets from intentional or inadvertent modification, disclosure, or destruction Performs data transfer and manages imaging operations Reports to users and management on status, resource needs, and projected outcomes of service tickets Provides end user training and education Performs other duties as assigned Complies with all policies and standards.

Education / Experience

Requires a High School diploma or GED Requires 4+ years of related experience. May require vocational or technical education in addition to prior work experience. Vocation or technical education may include additional on-the-job training or continuous learning education.

Technical Skills

One or more of the following skills are desired. Experience with ServiceNow or equivalent ticketing tool Technical knowledge of laptop PCs, virtual workstations, Windows OS, Apple iOS and Networking Understanding of Active Directory, Networking, Voice, WiFi and IT infrastructure; able to coordinate with vendor or internal IT team to troubleshoot issues related to network and voice.

Soft Skills

Demonstrated customer service skills Demonstrated interpersonal/verbal communication skills.

Pay Range

$30.58 - $55.09 per hour.

Benefits

• competitive pay
• health insurance
• 401K and stock purchase plans
• tuition reimbursement
• paid time off plus holidays
• a flexible approach to work with remote, hybrid, field or office work schedules

Company Culture

At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Benefits and Compensation

Centene offers a comprehensive benefits package including competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job‑related factors permitted by law, including full‑time or part‑time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Equal Opportunity

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.

Company Promise

Centene is committed to helping people live healthier lives. We provide access to high-quality healthcare, innovative programs and a wide range of health solutions that help families and individuals get well, stay well and be well.