IT Technical Support Specialist III

Centene Management Company LLC; Oklahoma City (OK); On-site; USD 37,000 - 66,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401K/stock purchase plans

Tuition reimbursement

Paid time off + holidays

Flexible work schedules (remote/hybrid

Job summary

Centene Management Company LLC in Oklahoma City is seeking an on-site IT Help Desk Specialist to provide end-user support for laptops, desktops, and networked devices. You will diagnose hardware and software issues, install software, and assist with imaging and remote desktop support.

The role requires 2–4 years of related experience, a High School diploma or GED, and familiarity with ServiceNow. You will work with LAN/WAN, Active Directory, and cross-functional IT teams to keep systems running

Qualifications

• Requires High School diploma or GED.
• 2–4 years of related IT support experience.
• Experience with ServiceNow preferred.
• Supports LAN/WAN and remote desktop.

Responsibilities

• Provide on-site and remote technical support to end users.
• Troubleshoot hardware and software problems for end-user devices.
• Install software, updates, and upgrades and assist with imaging.
• Coordinate with IT teams to maintain network and infrastructure.

Skills

ServiceNow

Networking

Windows OS

Active Directory

Education

High School diploma

Tools

ServiceNow

Windows OS

Active Directory

Networking

Job description

Position Purpose

Provides on-site and remote technical support to end users and site IT infrastructure (including network, print, audio/video and office setup) by troubleshooting hardware and software problems. Analyzes events and applies technical knowledge following established procedures and standards to resolve immediate end user needs. Installs software, updates, and upgrades on the computers and workstations on the network. Acts as a technical resource for other Support Specialists. Performs other duties as assigned. Complies with all policies and standards.

Key Details

This role is 100% onsite in Oklahoma City, OK and requires working in the office five days per week. Experience with ServiceNow is highly preferred, along with experience supporting a large enterprise IT environment. Drives hardware delivery and setup; customize systems for unique end user needs. Analyzes, tests, and debug computer systems. Offers laptop/desktop break-fix assistance and remote desktop support. Supports operating systems, applications, security services, and hardware issue resolution for users (Android OS, iOS, Mac OS, Windows OS). Resolves technical issues with Local Area Networks (LAN) and Wide Area Networks (WAN). Works with IT Infrastructure teams to set up and maintain existing infrastructure environments and assist with local changes. Implements the necessary controls and procedures to protect information systems assets from intentional or inadvertent modification, disclosure, or destruction. Performs data transfer and manages imaging operations. Reports to users and management on status, resource needs, and projected outcomes of service tickets. Provides end user training and education. Act as a technical resource for information technology support specialist.

Education/Experience

Requires a High School diploma or GED. Requires 2 - 4 years of related experience. May require vocational or technical education in addition to prior work experience. Vocation or technical education may include additional on-the-job training or continuous learning education.

Technical Skills

• Experience with ServiceNow or equivalent ticketing tool
• Technical knowledge of laptop PCs, virtual workstations, Windows OS, Apple iOS and Networking
• Understanding of Active Directory, Networking, Voice, WiFi and IT infrastructure; able to coordinate with vendor or internal IT team to troubleshoot issues related to network and voice

Soft Skills

• Demonstrated customer service skills
• Demonstrated interpersonal/verbal communication skills

Pay Range

$27.02 - $48.55 per hour

Company Overview

At Centene, we connect people to the care they need to live healthier lives, and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Benefits

• competitive pay
• health insurance
• 401K and stock purchase plans
• tuition reimbursement
• paid time off plus holidays
• a flexible approach to work with remote, hybrid, field or office work schedules

Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Equal Opportunity

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.

Should you need an accommodation, please email [e-mail].

Company Commitment

Centene is committed to helping people live healthier lives. We provide access to high-quality healthcare, innovative programs and a wide range of health solutions that help families and individuals get well, stay well and be well.