IT Technical Support Specialist (Direct Hire)

TekPro; Rolling Meadows (IL); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technical Support Specialist to join their team. This exciting role involves performing demonstrations and installations of wide format printers, providing technical support, and training customers on equipment. With a focus on customer satisfaction, you will coordinate installation details and ensure users are well-versed in the products. The company offers competitive pay, full benefits, and opportunities for career advancement. If you are passionate about technology and customer service, this position is a perfect fit for you.

Qualifications

• Experience in technical support and customer training essential.
• Strong knowledge of color management and print production workflows required.

Responsibilities

• Demonstrate and install printers for customers effectively.
• Train end users on purchased equipment and answer technical queries.

Skills

Technical Support

Color Management

RIP Software

Print Production Workflow

Customer Training

Tools

Epson Printers

HP Printers

Canon Printers

Laptops

Job description

TekPro Engineering is looking to hire a Field Service Technical Support Specialist immediately! These positions offer competitive pay rates, long term job security, full benefits, and future career growth.

This position will not be available for long so please inquire immediately if interested!

Must Haves:

1. Performing demonstrations and installations for customers – on Epson, HP, and Canon wide format printers, scanners, laptops, etc.
2. Installing and calibrating wide format printers
3. Training end users on equipment purchased from IT Supplies
4. Creating sample prints
5. Answering technical questions about the products we sell
6. Coordination of installation dates and details
7. Possessing technical expertise on color management, RIP software and print production workflow

Nico Conwi - Hiring Manager
Mobile: [phone]
Email: [e-mail]