IT Technical Support Analyst 3
State of Louisiana
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Benefits offered by this job
Job summary
The Southeast Louisiana Flood Protection Authority-East seeks an IT Technical Support Analyst to serve as the End User/Network Support Analyst for its jurisdiction. The role focuses on resolving hardware/software problems, maintaining LAN/WAN operations, and implementing security strategies to protect systems and data.
Responsibilities include desktop and peripheral support, network device configuration, and regular collaboration with users, administrators, and vendors to address strategy and
Qualifications
- Five years of information technology experience, or six years in any field with three years IT experience.
- Education substitutions allowed per policy (see note).
- Certification substitutions may be accepted at hire promotion time.
Responsibilities
- Provide end-user and network support and resolve desktop, printer, and peripheral issues.
- Monitor LAN/WAN operations and ensure security controls and data protection.
- Install and configure surveillance components and network devices as needed.
- Consult with users, administrators and vendors to plan and resolve technical issues.
- Respond to client queries and maintain organizational network and security.
Skills
Education
Tools
Job description
Our mission is to ensure the physical, operational and financial integrity of the regional flood risk management system, in southeastern Louisiana as a defense against floods and storm surge from hurricanes. We accomplish this mission by working with local, regional, state and federal partners to plan, design, construct, operate and maintain projects that will reduce the probability and risk of flooding for the residents and businesses within our jurisdiction.
Our mission is to ensure the physical, operational and financial integrity of the regional flood risk management system, in southeastern Louisiana as a defense against floods and storm surge from hurricanes. We accomplish this mission by working with local, regional, state and federal partners to plan, design, construct, operate and maintain projects that will reduce the probability and risk of flooding for the residents and businesses within our jurisdiction.
The Southeast Louisiana Flood Protection Authority-East (SLFPA-E) operates the regional flood control system and associated facilities in St. Bernard Parish, the east-bank of Orleans Parish, and the east-bank of Jefferson Parish within its control in order to protect lives and property from tidal flooding by natural weather events.
The IT Technical Support Analyst will serve as the End User/Network Support Analyst for the Southeast LA Flood Protection Authority - East and the agencies within its jurisdiction (Orleans Levee District, East Jefferson Levee District, and Lake Borgne Basin Levee District). The support analyst must possess sound judgment when resolving system, hardware and software problems faced by the clients. An understanding of Service Level Agreements (SLA's) are essential to this position. As a Network Support Analyst this role must maintain, resolve, and supervise the use of local-area-networks (LAN's) and wide-area-networks (WAN's). In addition, this position must monitor the day-to-day operations of the SLFPA-E computer network. The incumbent must also interact with clients and team members to develop and deploy new security strategies to make sure that all systems and data are secure.
- Five years of experience in information technology; OR
- Six years of full-time work experience in any field plus three years of experience in information technology; OR
- An associate's degree in information technology plus three years of experience in information technology; OR
- A bachelor’s degree plus three years of experience in information technology; OR
- A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus two years of experience in information technology; OR
- A master’s degree plus two years of experience in information technology.
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.
The official job specifications for this role, as defined by the State Civil Service, can be found here.
The incumbent will work with desktop related aspects like laptops, PCs, printers, scanners, and related peripherals to support the organization. The support analyst forms the front line of assistance for customers encountering problems or defects with products and programs. The End User Support Analyst will provide assistance to system users by responding to client queries, solving technical problems and retaining an organizational network, software and computer peripherals.
- Validates agency’s environment controls to ensure systems are operating securely and data is protected from both internal and external attacks. May consist of endpoint protections, data leak prevention, system configurations, processes, and account utilization.
- Installs and configure surveillance system components such as cameras, servers, prepare network switches, storage devices, wireless devices, equipment racks, cabinets, and environmental monitoring devices
- Hands‑on working experience with routers, firewalls, switches, VPN devices, wireless and other networking technologies, including TCP/IP, DNS & DHCP
- Advanced understanding of Desktop and Server operating systems (Microsoft Windows 10,11, Linux, MS Server 2016 through 2022)
- Meets and consults regularly with users, administrators, vendors, and supervisory personnel to discuss and resolve strategy, plans, administrative issues and problems
- Provides technical support for desktops, printers, peripherals, telephone systems, and cellular devices
Appointment Type: This appointment type can be filled as Probational, Promotional, Lateral Transfer, Detail to Special Duty or Job Appointment.
Career Progression: This position does not participate in a Career Progression Group.
Compensation: The salary offered will be determined based on qualifications and experience.
Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.
Insurance Coverage More information can be found at https://info.groupbenefits.org/
Parental Leave – Up to six weeks paid parental leave. More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx
- New Year's Day
- Martin Luther King, Jr. Day,
- Mardi Gras,
- Good Friday,
- Memorial Day,
- Independence Day,
- Labor Day,
- Veteran's Day,
- Thanksgiving Day and Christmas Day.
- Additional holidays may be proclaimed by the Governor
State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
- Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
- Teacher's Retirement System of Louisiana (www.trsl.org),
- Louisiana School Employees Retirement System (www.lsers.net), among others
For Further Information About This Vacancy Contact:
Sage Celestin
Southeast Louisiana Flood Protection Authority-East
scelestin@slfpae.gov
(504)286-3112
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