IT TECHNICAL SUPPORT ANALYST 1-3 (CPG)

LA State Board-Practical Nurse Examiners; Metairie (LA); On-site; USD 48,000 - 64,000; Full time

Job summary

The Louisiana State Board of Practical Nurse Examiners is seeking an IT Support Technician to provide technical support for hardware, software, networking, applications, and state-issued equipment. You will assist users and resolve issues to keep operations running smoothly.

This on-site role requires strong troubleshooting, customer service, and teamwork, with opportunities for growth. Appointment Type: Probational up to 24 months; compensation based on qualifications and experience.

Qualifications

• EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field.
• NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion.

Responsibilities

• Performs a variety of technical support activities that may include end user support, networking support, database infrastructure support, applications support, etc.
• Maintains inventory of information technology assets by running and reviewing reports, preparing requisitions, and coordinating deliveries. May also scan service tags of equipment, enter data in the asset management system and participate in onsite validation of property.
• Performs network and application performance monitoring; resolves problems either by using standardized procedures or through root-cause analysis. May provide guidance to lower-level personnel to assist in training on more complex requests.
• Determine solutions for all levels of technical support requests; confers with higher-level IT personnel as needed on the most complex requests.
• Performs configuration, troubleshooting, etc. using standardized and non-standardized procedures for information technology hardware and/or software.
• Updates statuses of technical support work orders in the appropriate system(s). Trains end users on supported technologies.

Skills

Troubleshooting

Communication

Technical knowledge

Organization

Teamwork

Education

Three years IT experience

Six years FT experience + 1 year IT

AAS IT + 1 year IT experience

Bachelor's degree + 1 year IT

Bachelor's with 24 sem hrs IT/CS/ENG/Math/Analytics

Job description

OUR MISSION

The mission of the LSBPNE is to protect the health, safety and welfare of the public by providing reasonable assurance that persons who practice practical nursing are competent, ethical practitioners with the necessary knowledge, skills and abilities appropriate to the title and role of the licensed practical nurse.

OVERVIEW OF THE ROLE

Provides technical support for hardware, software, networking, applications, and state-issued equipment while assisting users and resolving technical issues.

Key Competencies

• Strong troubleshooting and problem-solving skills.
• Communication and customer service
• Technical knowledge and adaptability
• Organization
• Ability to work together and part of a team

Qualifications

• Three years of experience in information technology; OR
• Six years of full-time work experience in any field plus one year of experience in information technology; OR
• An associate's degree in information technology plus one year of experience in information technology; OR
• A bachelor's degree plus one year of experience in information technology.
• A bachelor's degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field.

EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

Job Duties

• Performs a variety of technical support activities that may include end user support, networking support, database infrastructure support, applications support, etc.
• Maintains inventory of information technology assets by running and reviewing reports, preparing requisitions, and coordinating deliveries. May also scan service tags of equipment, enter data in the asset management system and participate in onsite validation of property.
• Performs network and application performance monitoring; resolves problems either by using standardized procedures or through root-cause analysis. May provide guidance to lower-level personnel to assist in training on more complex requests.
• Determine solutions for all levels of technical support requests; confers with higher-level IT personnel as needed on the most complex requests.
• Performs configuration, troubleshooting, etc. using standardized and non-standardized procedures for information technology hardware and/or software.
• Updates statuses of technical support work orders in the appropriate system(s). Trains end users on supported technologies.

Position-Specific Details

Appointment Type: Probational Appointment - up to 24 months

Career Progression: This position does participate in a Career Progression Career.

Compensation: The salary offered will be determined based on qualifications and experience.

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

For further information about this vacancy contact:

Christina Costanza

Louisiana State Board of Practical Nurse Examiners

[e-mail]

504-838-5791