IT Technical Specialist - SSO Information Technology - USA Health Shared Services

University of South Alabama Health System; Park Forest (AL); On-site; USD 48,000 - 56,000; Full time

Job summary

USA Health is seeking an IT Support role to assist with devices, networks, applications, and security across campus facilities. The ideal candidate participates in IT projects, installs software, and helps end users with training and issue resolution.

You will collaborate with vendors and documentation teams, escalating complex problems to senior staff while contributing to project success and operational reliability.

Qualifications

• Provides support for devices, networks, applications, security and other equipment.
• Assists in software/hardware problem identification and resolution and provides end user training.
• Maintains accurate and timely documentation to meet project reporting requirements.
• Escalates unresolved issues to next level of support or supervisor.

Responsibilities

• Provides support for USA Health's devices, networks, applications, security and other equipment.
• Works as a team member on IT projects.
• Installs application software.
• Assists in software/hardware problem identification and resolution and provides end user training.
• Participates in IT project planning by recommending technical solutions, process changes, and training needs.
• Works with IT vendors to ensure effective use of applications, products and support.
• Maintains accurate and timely documentation to meet project reporting requirements.
• Escalates unresolved issues to next level of support or supervisor.

Job description

Overview

USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community.USA Health is changing how medical care, education, and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists, and researchers provides the region's most advanced medicine at multiple facilities, campuses, clinics, and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall well-being of our community.

Responsibilities

• Provides support for USA Health's devices, networks, applications, security and other equipment
• Works as a team member on IT projects
• Installs application software
• Assists in software/hardware problem identification and resolution and provides end user training
• Participates in IT project planning by recommending technical solutions, process changes, and training needs
• Works with IT vendors to ensure effective use of applications, products and support
• Maintains accurate and timely documentation to meet project reporting requirements
• Escalates unresolved issues to next level of support or supervisor