IT Technical Specialist - Call Center Tech Support

Charter Communications; El Paso (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Charter Communications is seeking a Technical Specialist I for the Local Site IT team. You will troubleshoot hardware and software issues, manage system upgrades, and ensure call center technology runs smoothly to support customer service representatives.

You will deploy and maintain PCs, monitors, and peripherals, support VoIP and Webex calling, and collaborate across teams to improve asset management and compliance.

Qualifications

• 1+ years IT experience and 1+ years customer service experience.
• Associate degree in Information Technology, Computer Science or related field, or equivalent work experience.
• Ability to work with users locally and remotely; log requests; prioritize and organize; work with little supervision; lift up to 50 lbs.
• Proficient in Windows and Microsoft Office; hardware repair and troubleshooting; installing software/patches.

Responsibilities

• Setting up, updating, configuring, troubleshooting and repairing equipment in a call center environment.
• Verifying the integrity of accessories and cleaning the equipment.
• Installing RAM, hard drives and other PC components.
• Keeping asset management data up to date and refreshing end-of-life PC equipment.
• Analyzing, testing, evaluating and deploying new products and services.
• Supporting remote/offsite access for end users.

Skills

Windows OS

MS Office

PC hardware

Remote support

Customer service

Education

Associate degree or equivalent

Tools

Remote access tools

Job description

Charter Communications is seeking a Technical Specialist I for the Local Site IT team. You will troubleshoot hardware and software issues, manage system upgrades, and ensure call center technology runs smoothly to support customer service representatives.

You will deploy and maintain PCs, monitors, and peripherals, support VoIP and Webex calling, and collaborate across teams to improve asset management and compliance.