IT Support Specialist – Call Center Tech & Hardware

Charter Communications; Overland Park (KS); On-site; USD 45,000 - 60,000; Full time

Job summary

Charter Communications' Spectrum Local Site IT team seeks a Technical Specialist I to troubleshoot hardware and software, manage system upgrades, and ensure smooth operation of call center technology. You’ll deploy and maintain PCs, monitors, and peripheral devices, support VoIP and Webex, and collaborate with cross‑functional teams to improve asset management and compliance.

The ideal candidate has an IT support background, strong problem‑solving skills, and a commitment to delivering

Qualifications

• 1+ years of IT experience in a fast-paced environment.
• Customer service experience is required.
• Associate degree or equivalent work experience in IT.

Responsibilities

• Troubleshoot hardware and software issues in a call center environment.
• Deploy and maintain PCs, monitors, and peripheral devices.
• Support VoIP and Webex calling systems.
• Collaborate with cross-functional teams to improve asset management and compliance.

Skills

IT Support Experience

Customer Service

Education

Associate Degree in Information Technology

Tools

Windows OS

Microsoft Office

Hardware Troubleshooting

Job description

Charter Communications' Spectrum Local Site IT team seeks a Technical Specialist I to troubleshoot hardware and software, manage system upgrades, and ensure smooth operation of call center technology. You’ll deploy and maintain PCs, monitors, and peripheral devices, support VoIP and Webex, and collaborate with cross‑functional teams to improve asset management and compliance.

The ideal candidate has an IT support background, strong problem‑solving skills, and a commitment to delivering