IT Technical Analyst: Windows 10/11 & AD Pro (Contract)

PTS Advance; La Porte (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

PTS Advance is seeking an IT Technical Analyst in La Porte, TX to provide Tier 1/2 support to internal users, troubleshoot issues, and assist with IT upgrades. The role involves working through phone, email, and ticketing systems to resolve incidents, problems, and requests while ensuring quality customer service.

Ideal candidates have strong Windows 10/11 and Microsoft 365 skills, experience with Active Directory, and the ability to document resolutions and guidance for colleagues.

Qualifications

• Excellent communication with clients via face-to-face, phone, or email.
• Strong understanding of computer support and IT systems.
• Proficient in Windows 10, Windows 11, and Microsoft 365.
• Familiarity with Microsoft Active Directory, including user creation and password management.

Responsibilities

• Provide Tier 1 and Tier 2 IT support to internal users.
• Resolve incidents, problems, and requests via phone, email, and ticketing.
• Assist with IT upgrades and hardware/software troubleshooting.
• Image and install PCs; support wireless networks, printers, scanners, and mobile devices.
• Document issues and resolutions for client reference.
• Log, track, and close incidents in the ticketing system.
• Guide colleagues in resolving IT incidents to maintain workflows.
• Migrate users to newer Windows versions (Windows 10/11).
• Ensure compliance with departmental guidelines.
• Identify areas for system improvements and report to leadership.

Skills

Customer service

Communication skills

Troubleshooting

Tools

Windows 10

Windows 11

Microsoft 365

Active Directory

Job description

PTS Advance is seeking an IT Technical Analyst in La Porte, TX to provide Tier 1/2 support to internal users, troubleshoot issues, and assist with IT upgrades. The role involves working through phone, email, and ticketing systems to resolve incidents, problems, and requests while ensuring quality customer service.

Ideal candidates have strong Windows 10/11 and Microsoft 365 skills, experience with Active Directory, and the ability to document resolutions and guidance for colleagues.