IT Support Specialist

First Coast Security Solutions; Kansas City (MO); On-site; USD 55,000 - 60,000; Full time

Job summary

First Coast Security Solutions is seeking an experienced IT Support Specialist to provide technical support for Post Tracking System (PTS) devices running Windows 11. You will diagnose hardware, USB connections and device drivers to keep systems operational.

The ideal candidate has 1–2 years of IT experience and strong problem-solving skills, with preference for experience in PTS environments. On-call duties and travel are part of the role.

Qualifications

• 1-2 years of IT experience.
• Experience diagnosing and resolving computer and device issues.
• Windows 11 knowledge.
• Strong problem-solving and troubleshooting skills.
• Prefer experience working with PTS.

Responsibilities

• Diagnose and resolve hardware and device issues.
• Setup, maintain and support PTS devices.
• Install, test and replace devices.
• Document technical issues.
• Troubleshoot Windows 11, device driver and USB issues.
• Track and update technical support request.

Skills

IT support

Troubleshooting

Windows 11

Device drivers

Hardware issues

Tools

PTS devices

Job description

We are seeking an experienced IT Support Specialist provide technical support for Post Tracking System (PTS) devices that are utilizing Windows 11. This position will troubleshoot hardware, Windows 11, USB connections and device drivers.

The ideal candidate will have general IT support and troubleshooting skills.

Pay: $55,000-$60,000

Responsibilities

• Diagnose and resolve hardware and device issues.
• Setup, maintain and support PTS devices.
• Install, test and replace devices.
• Document technical issues.
• Troubleshoot Windows 11, device driver and USB issues.
• Track and update technical support request.

Qualifications

• 1-2 years of IT experience.
• Experience diagnosing and resolving computer and device issues.
• Windows 11 knowledge.
• Strong problem-solving and troubleshooting skills.
• Prefer experience working with PTS.

Working Conditions

• On call support
• Must be able to lift up 25 lbs
• Travel will be required