IT Technical Analyst

CCL Label Inc.; Strongsville (OH); Hybrid; USD 70,000 - 100,000; Full time

Job summary

CCL Label Inc. is seeking an IT Technical Analyst to support SharePoint, security, and network services across multiple sites and business units.

You will manage SharePoint 2016+ environments, MS 365 services, and assist in deploying Windows updates, backups, and security hardening, collaborating with IT and operations teams in Strongsville and other locations.

Qualifications

• Bachelor’s degree or foreign equivalent required; progression considered.
• CompTIA A+, Network+ and CCNA certifications are a plus.
• Experience with SharePoint administration and Microsoft 365 services.
• Familiarity with Windows deployment and network security practices.

Responsibilities

• Install, configure, and maintain software and licenses.
• Support and migrate content to SharePoint Online and on-premises.
• Maintain network devices and security across multiple locations.
• Monitor systems, apply updates, and address vulnerabilities.
• Train new hires and document hardware/software procedures.

Skills

SharePoint Central Administration

SharePoint 2016+

IIS

PowerShell

ASP

C#

Java

Visual Basic

C++

HTML

PHP

SharePoint site collection features

Microsoft 365 services

Power BI

Power Apps

Power Automate

OneDrive for Business

Dynamics 365

ShareGate

Documentation skills

Communication skills

Education

Bachelor’s degree or foreign equivalent

CompTIA A+ Certification

Google IT Support Professional Certificate

CompTIA Network+

Cisco Certified CCNA

Tools

SharePoint

SharePoint Online

SharePoint 2019 on-premises

Windows Server

VPNs

Networking hardware

Job description

The IT Technical Analyst supports day to day functions of the business such as, but not limited to, system security, database development, and customer portal security, QAD system support such as labels, security, and hardware. Provides backup support of Network Support Specialist. As the Network Support Specialist backup responsibilities include support and maintenance of PC’s, all related hardware, printer hardware, networks, networking equipment, and user support. This role is responsible for multiple domains, sites and Business units within CCL Design, CCL Design Electronics and CCL Label.

Job Summary & Requirements

Job Title: IT Technical Analyst

Job Summary:

The IT Technical Analyst supports day to day functions of the business such as, but not limited to, system security, database development, and customer portal security, QAD system support such as labels, security, and hardware. Provides backup support of Network Support Specialist. As the Network Support Specialist backup responsibilities include support and maintenance of PC’s, all related hardware, printer hardware, networks, networking equipment, and user support. This role is responsible for multiple domains, sites and Business units within CCL Design, CCL Design Electronics and CCL Label.

Leadership Responsibilities:

• None

Duties/Responsibilities:

• Install software and maintain licensing of software.
• Provide support and migration from Lotus Notes to SharePoint.
• SharePoint Serve as a SharePoint Designer/Developer/Administrator for SharePoint Online and SharePoint 2019 on-premises sites, pages, lists, and libraries
• Develop and execute migration strategy for existing content to new sites
• Demonstrate subject matter expertise in SharePoint 2019 (on-premises) and SharePoint Online (cloud) environment
• Demonstrate subject matter expertise working with Microsoft 365 services, including Microsoft Teams, SharePoint Online, OneDrive for Business, Power Platform (Power BI, Power Apps, Power Automate/flow, Dynamics 365), Forms / Planner, and Share Gate
• Assist in Setup, deploy and maintain network devices for multiple locations within CCL Design.
• Assist in maintaining computer networks and systems including software, mainframes, VPNs, routers and other physical hardware including addressing security vulnerabilities.
• Installing and configuring network equipment to update or fix hardware or software related issues.
• Manage deployment for all updates for Windows and other software to maintain security protocol as per corporate standards.
• Monitoring computer systems, switches and AP’s to improve network performance.
• Setup, maintain and deploy new images for all PCs in supported sites.
• Train, onboard and document all hardware and software for new hires to comply with Bill 198 Standards.

Required Skills/Abilities:

• Must be knowledgeable in SharePoint Central Administration
• Configuration of SharePoint 2016 and higher
• IIS
• PowerShell SharePoint commands
• Basic knowledge of various programming languages (ASP, .net framework. C#, Java, and Visual Basic, C++, Shell, HTML, PHP, etc.,)
• Knowledge of SharePoint site collection and site features
• Excellent listening skills, attention to detail and organizational skills are a must.
• Phone skills (ability to troubleshoot and talk users through problems over the phone) and professional demeanor
• Ability to perform assigned duties with limited supervisory assistance.
• Excellent oral and written communication and documentation skills
• Ability to perform tasks under pressure, to multi-task, prioritize, and meet tight deadlines

Education and Experience:

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• Comptia A+ Certification or Google IT Support Professional Certificate
• Comptia Network + or Cisco Certified CCNA
• Any other certifications are a plus.

CCL Industries web-site

Who is CCL?

CCL Label web-site

Employer Privacy Policy

CCLprovides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment.All qualified applicants will receive consideration for employmentwithout regard to race, color, religion, age, sex, national origin, disability status, genetics,protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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