IT field support Technician

HCLTech; Dearborn (MI); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Pharmacy

Life Insurance

AD&D

Disability insurance

Employee assistance program

401(k) retirement plan

Paid time off

Paid holidays

Job summary

HCLTech is seeking an IT support professional in Dearborn, MI to maintain and troubleshoot high-end Dell rack PCs, support specialized research and engineering apps, and manage remote-access inventories. The role involves setting up new rack-mounted systems, reimaging, and collaborating with IT teams to resolve issues.

Candidates should have strong customer service, desktop hardware troubleshooting, basic networking, and Excel/SharePoint skills.

Qualifications

• Professional demeanor and strong customer service/consulting/training skills.
• Experience troubleshooting/repairing desktop and laptop hardware in the field or related area.
• Basic understanding of networks, Intel servers and telecoms.
• Strong break/fix skills for desktops, workstations, and notebooks.
• Strong SharePoint and Excel skills (formulas).
• Excellent written and verbal communication.
• Self-motivated and able to work independently with minimal supervision.
• Detail- and process-oriented.
• Must pass background security check.
• Valid driver’s license and reliable transportation.

Responsibilities

• Provide hardware and software support for existing high-end rack-mounted Dell PCs.
• Support specialty research and engineering applications.
• Maintain database of remotely accessed PCs and rack-mounted systems.
• Set up new rack-mounted PCs as needed.
• Reimage systems as required.
• Collaborate with other IT teams to ensure resolution and identify root causes.
• Coordinate support activities with team members.
• Provide equipment move services.
• Ensure configuration and inventory management database accuracy.
• Provide time/resource estimates for tasks including time tracking.
• Travel locally as needed.
• Perform other duties as assigned.

Skills

Customer service

Hardware troubleshooting

Networking basics

Desktop/Notebook repair

SharePoint

Excel (formulas)

Communication

Independent work

Detail-oriented

Background check readiness

Education

A+ Certification

Microsoft MCSA Windows 7/8/10

CCNA or CCNP

Tools

BMC

Snow

RequestCenter

Ubuntu

Job description

• Provide hardware and software support for existing high end rack mounted Dell PC’s
• Provide support for specialty research and engineering applications
• Maintain database of remotely accessed PC’s and rack mounted systems
• Set up new rack mounted pc’s as needed
• Reimage systems as required
• Partner with other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identified
• Coordinate support activities with other team members
• Provide equipment move services
• Ensures configuration and inventory management database entries are complete and accurate
• Provides time / resource estimates for assigned tasks including time tracking activities
• Local travel as needed
• Perform other duties as assigned

Requirements

• Must possess a professional demeanor and strong customer service/consulting/training skills
• Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area
• Basic understanding of networks, Intel servers and telecoms
• Strong Break / Fix skills Desktops, Workstations, and Notebooks
• Strong SharePoint and Excel skills (must be able to write formulas)
• Strong problem solving and critical thinking skills
• Excellent written and verbal communication skills
• Must be self-motivated and the ability to work independently with minimal supervision
• Must be detail and process oriented
• Ability to walk long distances across large facilities
• Must be able to pass a background security check
• Valid driver’s license and reliable transportation

What will make a candidate stand out

• Experience with ticketing systems (BMC, SNOW, RequestCenter etc.)
• Previous experience working on rack mounted systems
• Experience with iOS or Unbuntu
• Certifications: Hardware such as A+ or equivalent, Microsoft – MCSA Windows 7, 8 or 10, Network such as CCNA or CCNP

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies:

• medical
• dental
• vision
• pharmacy
• life
• accidental death & dismemberment
• disability insurance
• employee assistance program
• 401(k) retirement plan
• 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year)
• 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.