IT, Technical Analyst

Castle Biosciences, Inc.; Pittsburgh (Allegheny County); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Company stock grant

Company HSA contribution

401K with company match

Excellent benefits package

Job summary

Castle Biosciences, Inc. in Pittsburgh, PA is hiring an IT, Technical Analyst to be based in the office. The role focuses on first-line help desk support, onboarding of new employees, laptop provisioning, and ongoing IT projects within and beyond IT.

The candidate will work onsite with a schedule aligned to the lab and morning shifts. The position is full-time with excellent benefits, including a 6% 401K match, company HSA contributions, and stock grant eligibility.

Qualifications

• Bachelor's degree in information technology, related field, or related experience in lieu of education.
• Intermediate understanding of various computer software and hardware
• Entry level PowerShell skills with focus on MSFT Active Directory and Office365

Responsibilities

• First line of IT support for users, handling tickets and onboarding.
• Support lab environments and IT projects, hardware and software issues, and onboarding of new hires.

Skills

PowerShell

IT support

Active Directory

Office 365

Education

Bachelor's degree in information technology

Tools

Active Directory

Office 365

Job description

• 100 South Commons suite 245, Pittsburgh, PA, USA
• Salary + Bonus
• Full Time
• Excellent Benefits with Castle paying approximately 94% of medical insurance premium, Company HSA contribution, 30 paid days off a year (includes 10 holidays), 6%-401K match with no vesting schedule, just to name a few of the benefits offered.

Castle Biosciences Inc. is growing, and we are looking to hire an IT, Technical Analyst working from our Pittsburgh, PA office location with a start date on or before September 16, 2026.

Why Castle Biosciences?

Exceptional Benefits Package:

• Excellent Annual Salary + 20% Bonus Potential
• 20 Accrued PTO Days Annually
• 10 Paid Holidays
• 401K with 100% Company Match up to 6%
• 3 Health Care Plan Options + Company HSA Contribution
• Company Stock Grant Upon Hire

A DAY IN THE LIFE OF AN IT, Technical Analyst

This position is first line of support for users who need IT assistance, completing or escalating requests. This position also handles most tasks for IT onboarding of new employees, with laptop deployments, equipment ordering, and technical training. Days vary based on the tickets received and new hires expected. Technical analysts also work on IT projects with colleagues within and beyond the IT department.

This role will spend the most time addressing help desk tickets for hardware and software issues, assisting users with patience, preparing new hires and facilitating a positive onboarding process by preparing their laptops, ordering their equipment, and providing basic technical training. and supporting technical projects such as infrastructure improvements and software changes. This role will also involve directly supporting our lab environments and instruments

QUALIFICATIONS

• Bachelor's degree in information technology, related field, or related experience in lieu of education.
• Intermediate understanding of various computer software and hardware
• Entry level PowerShell skills with focus on MSFT Active Directory and Office365

* Please see the full success profile at the end of the job ad.

SCHEDULE

• This role will be to fulfill support onsite from a schedule time of 5am to 1:30pm to support our lab's morning shift.
• This is a full-time position, in office Monday-Friday, working from the Pittsburgh, PA office.
• Rotating On-Call schedule.

All candidates must be legally authorized to work in the United States. Currently, Castle Biosciences does not sponsor H-1B visas, OPT, or employment-related visas.

ABOUT CASTLE BIOSCIENCES INC.

At Castle, it all comes down to people. After all, disease doesn't just happen - it happens to people. We believe that disease management and treatment decisions can be better informed through a person's unique biology, which is revealed through the scientific rigor of our innovative, laboratory-developed tests. We are committed to empowering healthcare providers and patients with the goal of improved outcomes.

Every employee at Castle has an impact on patient care, and we work to ensure that everyone finds their work to be both challenging and rewarding. We behave with integrity and treat our colleagues with respect and kindness. Our culture fosters an environment of trust, transparency, and collaboration. We prioritize and encourage internal growth and professional development.

Castle Biosciences is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.