IT, Product Delivery Manager

Castle Biosciences, Inc.; Phoenix (AZ); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

20% Bonus Potential

20 Accrued PTO Days Annually

401K with 100% Company Match

3 Health Care Plan Options

Company Stock Grant Upon Hire

Job summary

Castle Biosciences, Inc. is looking for a Product Delivery Manager in Phoenix, AZ. This full-time role is set to start on July 1, 2026, where the manager will drive IT product initiatives, coordinate Agile practices across teams, and oversee the integration and delivery of software products.

The candidate must have strong skills in managing cross-functional teams and excellent documentation practices. Benefits include a competitive salary, bonuses, and extensive PTO, alongside health care options and a 401K match.

Qualifications

• Proven experience in Agile ceremonies facilitation.
• Ability to manage integration requests from customer portals.
• Experience in overseeing software releases.

Responsibilities

• Facilitate Agile ceremonies including stand-ups and retrospectives.
• Manage lab integration requests from customer portals.
• Coordinate weekly Clinical LIMS software releases.

Skills

Agile methodologies

Cross-functional team coordination

Customer relationship management

Product documentation in Confluence

Job description

Castle Biosciences Inc. – Product Delivery Manager

Location: Phoenix, AZ – full-time – start July 1, 2026.

Benefits

• Excellent Annual Salary + 20% Bonus Potential
• 20 Accrued PTO Days Annually + 10 Paid Holidays
• 401K with 100% Company Match up to 6%
• 3 Health Care Plan Options + Company HSA Contribution
• Company Stock Grant Upon Hire
• Castle pays approximately 94% of medical insurance premium, and HSA contribution.
• 30 paid days off a year (includes 10 holidays).
• 6% 401K match with no vesting schedule.

Day in the Life

The Product Delivery Manager acts as a strategic driver of IT product initiatives while overseeing and enabling effective delivery execution. The role coordinates cross‑functional delivery while supporting the consistent and effective use of Agile practices. It builds partner and client relationships, supports integration and delivery, assists with account management, and helps improve customer support. The role leads cross‑team collaboration to drive effective delivery and alignment with business goals. Major responsibilities include facilitating Agile ceremonies such as daily stand‑ups, retrospectives, product synchronization meetings, and roadmap reviews; coordinating weekly Clinical LIMS software releases; and supporting onboarding of customers using EMR systems for electronic laboratory ordering, managing integration activities, stakeholder communication, and implementation readiness.

Requirements

• Facilitate Agile ceremonies, including stand‑ups, retrospectives, product syncs, and roadmap reviews.
• Manage and prioritize lab integration requests from customer portals (Exemplar Help, Castle Connect).
• Coordinate and oversee weekly Clinical LIMS software releases.
• Lead lab integration customer engagement operations and activity tracking.
• Maintain accurate, up‑to‑date product documentation in Confluence.

Schedule

• Full‑time position, Monday through Friday from 8:00 AM to 5:00 PM located in Phoenix, AZ.
• Occasional evening or weekend hours may be required to complete projects with minimal impact to business operations.

Legal

All candidates must be legally authorized to work in the United States. Currently, Castle Biosciences does not sponsor H‑1B visas, OPT, or employment‑related visas.

Castle Biosciences is an equal‑opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.