IT, Technical Analyst

Castle Biosciences, Inc.; Scottsdale (AZ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Excellent salary + 20% bonus potential

20 PTO days annually

10 holidays

401K with company match up to 6%

Company stock grant

Job summary

Castle Biosciences Inc. is seeking an IT, Technical Analyst to join our Phoenix/Scottsdale office locations with a start date on or before September 16, 2026.

This role handles first-line support for users, assists with onboarding new hires, laptop deployments, equipment orders, and basic training while contributing to IT projects. The position is in office four days a week in Scottsdale and one day in Phoenix.

Qualifications

• Software and hardware basics requested.
• Experience with IT support and onboarding processes preferred.
• PowerShell with focus on AD and Office 365 is desirable.

Responsibilities

• Handle first-line IT support and ticket escalation as needed.
• Lead IT onboarding of new hires, laptop deployments, equipment ordering, and basic training.

Skills

Software & hardware basics

IT knowledge

Education

Bachelor's degree in information technology or related field

Tools

PowerShell

Active Directory

Office 365

Job description

• Excellent Benefits with Castle paying approximately 94% of medical insurance premium, Company HSA contribution, 30 paid days off a year (includes 10 holidays), 6%-401K match with no vesting schedule, just to name a few of the benefits offered.

Castle Biosciences Inc. is growing, and we are looking to hire an IT, Technical Analyst working from our Phoenix, AZ and Scottsdale, AZ office locations with a start date on or before September 16, 2026.

Why Castle Biosciences?

Exceptional Benefits Package:

• Excellent Annual Salary + 20% Bonus Potential
• 20 Accrued PTO Days Annually
• 10 Paid Holidays
• 401K with 100% Company Match up to 6%
• 3 Health Care Plan Options + Company HSA Contribution
• Company Stock Grant Upon Hire

A DAY IN THE LIFE OF AN IT, Technical Analyst

This position is first line of support for users who need IT assistance, completing or escalating requests. This position also handles most tasks for IT onboarding of new employees, with laptop deployments, equipment ordering, and technical training. Days vary based on the tickets received and new hires expected. Technical analysts also work on IT projects with colleagues within and beyond the IT department.

This role will spend the most time addressing help desk tickets for hardware and software issues, assisting users with patience, preparing new hires and facilitating a positive onboarding process by preparing their laptops, ordering their equipment, and providing basic technical training. and supporting technical projects such as infrastructure improvements and software changes. This role will also involve directly supporting our lab environments and instruments

QUALIFICATIONS

• Bachelor's degree in information technology, related field, or related experience in lieu of education.
• Intermediate understanding of various computer software and hardware
• Entry level PowerShell skills with focus on MSFT Active Directory and Office365

* Please see the full success profile at the end of the job ad.

SCHEDULE

• This is a full-time position, in office Monday-Friday, working 4 days/week from the Scottsdale, AZ office location and 1 day/week from the Phoenix, AZ office location with an 8:00 AM - 4:30 PM schedule.

All candidates must be legally authorized to work in the United States. Currently, Castle Biosciences does not sponsor H-1B visas, OPT, or employment-related visas.

ABOUT CASTLE BIOSCIENCES INC.

At Castle, it all comes down to people. After all, disease doesn't just happen - it happens to people. We believe that disease management and treatment decisions can be better informed through a person's unique biology, which is revealed through the scientific rigor of our innovative, laboratory-developed tests. We are committed to empowering healthcare providers and patients with the goal of improved outcomes.

Every employee at Castle has an impact on patient care, and we work to ensure that everyone finds their work to be both challenging and rewarding. We behave with integrity and treat our colleagues with respect and kindness. Our culture fosters an environment of trust, transparency, and collaboration. We prioritize and encourage internal growth and professional development.

Castle Biosciences is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.