IT Team Lead - Hospitality & Guest Experience

One&Only Resorts; Big Sky (MT); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Health Savings Account

Dental, vision & life insurance

Paid time off

Holidays

Subsidized housing

Employee discounts

Ski pass/seasonal perks

Job summary

One&Only Moonlight Basin is seeking a Team Leader, IT to manage daily IT operations, ensure security and performance of the resort's technology, and collaborate with the IT leadership. You will lead a team, coordinate service delivery, and drive improvements across systems and processes.

Ideal candidates bring 3–5 years of progressive IT support with supervisory experience in hospitality, strong communication, and a customer-focused mindset for a fast-paced luxury environment.

Qualifications

• Associate's or Bachelor's degree in Information Technology, or equivalent.
• 3–5 years of progressive IT support experience, with supervisory responsibilities preferred.
• Experience in hospitality environment preferred.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational, analytical, and problem-solving abilities.
• Ability to prioritize multiple tasks and work in a fast-paced environment.
• Willingness to work evenings, weekends, holidays, and on-call rotation.

Responsibilities

• Provide leadership, coaching, and mentoring to IT staff.
• Assign work priorities, monitor workloads, and ensure service requests meet SLAs.
• Oversee daily performance, availability, and reliability of systems and networks.
• Support the integrity, security, and effectiveness of information systems.
• Diagnose issues and resolve hardware, software, and network problems.
• Review recurring issues and implement process improvements.
• Install, configure, and maintain hardware, software, and devices.
• Coordinate equipment setup for employees and ensure proper installations.
• Maintain IT assets with proper security and inventory records.
• Document support requests, changes, and corrective actions.
• Evaluate hardware/software and recommend upgrades.
• Collaborate with departments to identify technology needs.
• Plan IT projects, upgrades, and related initiatives.
• Ensure cybersecurity and data protection compliance.
• Develop user training, documentation, and SOPs.
• Coordinate vendor support for repairs and warranty services.
• Attend meetings, communicate priorities, and provide on-call support.

Skills

IT leadership

Customer service

Communication

Analytical skills

Task prioritization

Confidentiality

Flexibility

Education

Associate's or Bachelor's degree in Information Technology

Job description

One&Only Moonlight Basin is seeking a Team Leader, IT to manage daily IT operations, ensure security and performance of the resort's technology, and collaborate with the IT leadership. You will lead a team, coordinate service delivery, and drive improvements across systems and processes.

Ideal candidates bring 3–5 years of progressive IT support with supervisory experience in hospitality, strong communication, and a customer-focused mindset for a fast-paced luxury environment.