Field IT Support Technician

asmexternalcareersite; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

ASM Research is seeking an IT Support Specialist to install, diagnose, and repair basic hardware and software for end users. You will provide customer-facing support, answer inquiries, and document actions taken to resolve issues.

Responsibilities include setting up equipment, following installation specs, escalating complex problems, and collaborating with teammates to improve processes and user satisfaction.

Qualifications

• Requires strong written and verbal communication skills.
• Knowledge of common hardware and software products.
• Proficient with personal computers and peripherals.
• Keeps up to date with technical advances relevant to IT support.
• Understands customer service processes and quality standards.
• Able to learn how systems should operate and adapt to changes.

Responsibilities

• Installs, changes, and repairs basic hardware and software under supervision.
• Answers inquiries about system operation and provides user assistance.
• Diagnoses problems and recommends or performs remedial actions.
• Sets up equipment and ensures proper installation of cables and OS.
• Escalates unresolved issues to the next level when needed.
• Maintains records of actions and collaborates with team to improve processes.

Skills

Strong communication

Hardware knowledge

Software knowledge

PC and peripherals

Up-to-date technically

Customer service principles

Problem solving

Education

High School Diploma; technical or trade school training a plus

Job description

ASM Research is seeking an IT Support Specialist to install, diagnose, and repair basic hardware and software for end users. You will provide customer-facing support, answer inquiries, and document actions taken to resolve issues.

Responsibilities include setting up equipment, following installation specs, escalating complex problems, and collaborating with teammates to improve processes and user satisfaction.