IT Systems Technician – Helpdesk & End-User Support

Austin Regional Clinic; Austin (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Paid time off

Job summary

Austin Regional Clinic is seeking an IT Help Desk professional to support and maintain systems, assist end users, and ensure reliable computer operations across facilities in Austin, TX.

The role emphasizes strong customer service, documentation, and collaboration with administrators and managers to resolve technical issues efficiently. Monday–Friday, 8:00am–5:00pm; on-site position with travel between ARC locations as needed.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 1-2 years in a customer-facing, technical role/help desk preferred.
• Excellent working knowledge of PCs, printers, and fax machines.

Responsibilities

• Answers IT helpdesk calls and assists end users.
• Ensures continuity of computer systems and applications for all users.
• Installs approved software and hardware products.
• Repairs hardware including PCs, faxes, phones and other equipment.
• Tracks and logs inventory and issues in tracking software.
• Provides technical assistance and advises users as needed.
• Works effectively in a team to troubleshoot and resolve issues.

Skills

Windows OS knowledge

Customer service

Communication skills

Problem solving

Education

High school diploma or equivalent

Tools

PC hardware

Printers & fax machines

Job description

Austin Regional Clinic is seeking an IT Help Desk professional to support and maintain systems, assist end users, and ensure reliable computer operations across facilities in Austin, TX.

The role emphasizes strong customer service, documentation, and collaboration with administrators and managers to resolve technical issues efficiently. Monday–Friday, 8:00am–5:00pm; on-site position with travel between ARC locations as needed.