IT Systems Technician

Integra Resources Corp.; Imlay (NV); On-site; USD 65,000 - 90,000; Full time

Job summary

Integra Resources Corp. seeks an IT Systems Technician to join the Florida Canyon Mine team in Imlay, NV. This second-level IT role supports site network, servers and end-user systems, providing backup coverage for the IT Systems Engineer and keeping a 24/7 operation productive and secure.

You will deploy and administer IT tools, participate in infrastructure projects, and deliver excellent customer service in a mining environment. Prior experience in IT support and M365 is essential.

Qualifications

• 4+ years IT support or systems administration experience (or equivalent).
• Strong working knowledge of Windows 10/11, Windows Server, Microsoft 365 and Active Directory.
• Networking knowledge: TCP/IP, DNS, DHCP, VLANs, Wi‑Fi and VPN; managed switches.
• Experience resolving escalated technical issues independently.
• Experience with a ticketing/ITSM system (e.g., ServiceNow, Jira Service Management, Freshservice).
• Strong written and verbal communication; able to explain technical issues to non-technical users.
• Preferred certifications: CompTIA A+, Network+, Security+; Microsoft 365 Certified: Endpoint Administrator or Modern Desktop.
• Mining/24/7 operations experience preferred.

Responsibilities

• Resolve hardware, software, network and account issues.
• Provide end user support in person, by phone, email, chat and remote sessions.
• Log, prioritize, track and close requests and incidents; keep users informed.
• Support Microsoft 365 and line-of-business apps.
• Escalate issues beyond role scope with documentation.
• Administer Windows servers, Active Directory and endpoint mgmt tools.
• Configure, monitor and troubleshoot network equipment and VPNs.
• Perform maintenance, patching and backup checks per procedures.
• Participate in site infrastructure projects and on-call rotation.
• Create/modify user accounts and assign permissions.
• Image, configure and retire computers and mobile devices.
• Write/maintain technical docs and how-to guides.
• Follow cybersecurity policies and assist security improvements.
• Train users on tools and IT best practices.

Skills

Windows 10/11

Windows Server

Active Directory

Microsoft 365

Networking (TCP/IP, DNS, DHCP, VLANs,

IT support

ITSM / ticketing

Communication skills

PowerShell

Education

High school diploma or GED; associate or bachelor's in IT/CS preferred

Tools

ServiceNow

Jira Service Management

Freshservice

Intune/Endpoint Manager

SCCM

Job description

Our principal operating asset, the Florida Canyon Mine, is located in Nevada. We are also advancing our flagship development-stage projects including the DeLamar Project, located in Idaho, and the Nevada North Project, located in Nevada. Our Corporate Office is located in Vancouver, BC.

Location: Imlay, NV

Job Id:195

# of Openings:1

The IT Systems Technician is the second-level technical resource for IT at our operating mine and works alongside the IT Systems Engineer. You will resolve support issues, maintain site network, server and end user systems, and provide backup coverage for the IT Systems Engineer, keeping a 24/7 operation productive and secure.

You will also help deploy and administer new IT tools, such as ticketing and asset management, as they are introduced, and take part in site infrastructure improvement projects such as network upgrades. This is a hands‑on role for someone who enjoys solving technical problems and providing excellent customer service in a mining environment.

RESPONSIBILITIES:

The key responsibilities of this position include, but are not limited to the following:

• Resolve hardware, software, network and account issues
• Provide end user support in person, by phone, email, chat and remote session
• Log, prioritize, track and close requests and incidents, and keep users informed of progress
• Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and line-of-business applications
• Escalate issues beyond the role’s scope to the IT Systems Engineer or the appropriate vendor or IT service partner, with complete documentation
• Administer and maintain Windows servers, Active Directory, Microsoft 365 and endpoint management tools
• Configure, monitor and troubleshoot network equipment, including switches, wireless access points, firewalls and VPN connections
• Perform scheduled maintenance, patching and backup checks, following approved change procedures
• Assist with network cabling, fibre and site infrastructure projects
• Provide backup coverage for the IT Systems Engineer during absences, including on-call duties
• Create, modify and disable user accounts, and assign security group and license permissions, following approved request and approval procedures
• Image, configure, deploy and retire computers, mobile devices and peripherals
• Write and maintain technical documentation, procedures and how-to guides
• Follow cybersecurity policies, report suspicious activity or phishing and support security improvements
• Train users on tools and IT best practices
• Participate in the on-call rotation and perform other duties as assigned

QUALIFICATIONS:

• High school diploma or GED required; associate or bachelor’s degree in information technology, computer science, or a related field, preferred.
• 4+ years of IT support or systems administration experience (or an equivalent combination of education and experience), required.
• Strong working knowledge of Windows 10/11, Windows Server, Microsoft 365 and Active Directory, required.
• Working knowledge of networking: TCP/IP, DNS, DHCP, VLANs, Wi‑Fi and VPN, including managed switches, required.
• Experience resolving escalated technical issues independently, required.
• Experience with a ticketing / ITSM system (e.g., ServiceNow, Jira Service Management, Freshservice), required.
• Strong written and verbal communication skills, with the ability to explain technical issues to non-technical users, required.
• CompTIA A+, Network+ or Security+; Microsoft 365 Certified: Endpoint Administrator or Modern Desktop Administrator Associate, preferred.
• Experience with Intune / Endpoint Manager, SCCM or other device management tools, preferred.
• Experience setting up or administering a ticketing or asset management tool, preferred.
• Scripting or automation experience (e.g., PowerShell), preferred.
• ITIL 4 Foundation certification or familiarity with ITIL practices, preferred.
• Experience supporting mining, industrial, manufacturing or other 24/7 operations, preferred.
• Familiarity with VoIP phones, two-way radios, CCTV or access control systems, preferred.
• Ability to work a Monday-Thursday 4x10 schedule with occasional early morning, evening, or weekend flexibility; lift up to 50 pounds; stand, walk, bend, kneel and climb ladders or stairs; and wear required PPE for work area, required.

Florida Canyon is an equal opportunity employer, values diversity in its workforce, and encourages applications from qualified candidates. Wherever possible, accommodations are made for qualified applicants with self-declared disabilities.