IT Systems and Support Specialist

Florida Atlantic University; Boca Raton (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Excellent benefits package

State retirement options

PSLF program

Sick Leave Pool Program

Paid time off

Job summary

Florida Atlantic University seeks an IT Systems and Support Specialist for the Boca Raton campus to provide day-to-day server, VM, and infrastructure support, ensure data security, and support user devices and Office 365 services.

The role includes managing Active Directory, Intune, and device compliance, plus contributing to information security initiatives and user documentation. Strong communication, writing skills, and a valid driver’s license are essential.

Qualifications

• Bachelor's degree in an IT-related field with 2+ years of related experience, or an Associate's degree with 5+ years.
• Excellent customer service and communication skills.
• Valid driver's license.

Responsibilities

• Provide day-to-day administration and operational support for servers, systems, and applications.
• Configure, deploy, and maintain servers, virtual machines, and network storage systems; ensure backup, recovery, data security, and physical device security.
• Manage Active Directory and Intune: user and group management, device provisioning, configuration and compliance oversight, script development and deployment, and application packaging, deployment, and updates.
• Conduct weekly MDM audits to ensure device compliance; contact users and remediate non-compliant devices.
• Support information security initiatives and conduct system audits, including HIPAA/HITECH compliance.
• Manage user access controls, software licensing, printer systems, and ListServ email services; provide technical consulting across infrastructure, security, mobile device management, and educational technologies.
• Create and maintain technical documentation and liaise with Central IT, hospitals, and external partners.
• Provide first and second tier technical support for desktops, mobile devices, AV systems, network access, and connectivity issues.
• Install, configure, maintain, and troubleshoot operating systems, applications, hardware, and software.
• Support Office 365, SharePoint, classroom and instructional technologies, and research/clinical IT needs.
• Respond to support requests via phone, chat, ticketing, email, and walk-ins; on-site and remote support for all locations.
• Provision equipment and system access for new users.
• Test and evaluate new tools, procedures, and software prior to deployment.
• Create end-user documentation and maintain knowledge base articles.
• Mentor and support Help Desk staff and student workers.

Skills

Customer service

Communication

Driver's license

Technical writing

Scripting languages

Education

Bachelor's degree in IT field

Associate's degree in IT field

Tools

Windows

macOS

iOS

Android

Office 365

Active Directory

Entra

Intune

JAMF

VMware

Hyper-V

KVM

Veeam

CrashPlan

Job description

Position Summary

The College of Medicine at Florida Atlantic University is seeking an IT Systems and Support Specialist in Boca Raton, FL.

The IT Systems and Support Specialist will support the mission of the Schmidt College of Medicine, one of the fastest-growing medical schools in the nation. The College is dedicated to excellence in education, research, clinical care, and community engagement and is nationally recognized by U.S. News & World Report. Through partnerships with more than 300 community organizations from Miami-Dade to Vero Beach, the College creates a significant impact across South Florida.

Systems Administration

• Provide day-to-day administration and operational support for servers, systems, and applications, including performance monitoring, patching, updates, and upgrades.
• Configure, deploy, and maintain servers, virtual machines, and network storage systems; ensure backup, recovery, data security, and physical device security.
• Perform troubleshooting and diagnostics for servers, networks, and enterprise systems; assist with planning and implementation of major information systems.
• Manage Active Directory and Intune: user and group management, device provisioning, configuration and compliance oversight, script development and deployment, and application packaging, deployment, and updates.
• Conduct weekly MDM audits to ensure device compliance; contact users and remediate non-compliant devices.
• Support information security initiatives and conduct system audits, including HIPAA/HITECH compliance.
• Manage user access controls, software licensing, printer systems, and ListServ email services (list creation, user management, permissions, role audits).
• Serve as a technical consultant for infrastructure, security, mobile device management, and educational technologies.
• Create and maintain technical documentation and liaise with Central IT (OIT), hospitals, and external partners.

Help Desk & User Support

• Provide first and second tier technical support for desktops, mobile devices, AV systems, network access, and connectivity issues.
• Install, configure, maintain, and troubleshoot operating systems, applications, hardware, and software.
• Support Office 365, SharePoint, classroom and instructional technologies, and assist with research and clinical IT needs.
• Respond to support requests via phone, chat, ticketing system, email, and walk-ins; provide on-site (may require travel) and remote support for all on- and off-campus locations.
• Provision equipment and system access for new users.
• Test and evaluate new tools, procedures, and software prior to deployment.
• Create end-user documentation and maintain knowledge base articles.
• Mentor and support Help Desk staff and student workers.

FAU Benefits And Perks

If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:

• Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.
• State retirement options including tax-deferred annuities and Roth 403(b) plans.
• State employees Public Service Loan Forgiveness (PSLF) program.
• Sick Leave Pool Program.
• Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion).
• Paid Community Engagement Volunteer Service Day
• Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).

For details on FAU's amazing offers visit us at https://www.fau.edu/hr/benefits/index.php

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Minimum Qualifications

Bachelor's degree from an accredited institution in an appropriate area of specialization and two years of related experience; or Associate's degree from an accredited institution in an appropriate area of specialization and five years of related experience required.

Excellent customer service and communication skills.

Valid driver’s license.

Preferred Qualifications

• Experience supporting Windows, macOS, iOS, Android, and Office 365.
• Experience with Active Directory, Entra, Intune, and JAMF.
• Experience using Hypervisors such as VMware, Hyper-V, KVM, etc.
• Experience with enterprise backup software such as Veeam, CrashPlan, etc.
• Strong technical writing skills.
• Experience with scripting languages.

Salary

$50,000 - $70,000 annually.

College or Department

COM: IT - Systems and Support

Location

Boca Raton

Work Days and Hours

Monday – Friday, 8 a.m. - 5 p.m. Occasional evenings and weekends as needed.

Application Deadline

2026-09-03

Special Instructions to Applicant

This recruitment has been reopened; all previous applicants are still under consideration and need not reapply. This position may close without prior notice.

APPLICATION DOCUMENTS REQUIRED

• Resume
• Cover letter

OFFICIAL SEALED TRANSCRIPTS REQUIRED

Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.

PRE-EMPLOYMENT SCREENINGS REQUIRED

• Selected candidates must successfully complete and pass all employment screenings prior to the start of employment.
• Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.

REQUEST FOR ACCOMMODATIONS

Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at 561-297-3004 or send an email at [e-mail]. To contact Human Resources, please call 561-297-3057. For communication assistance call 7-1-1.