IT Systems Support Specialist

Gillette Pepsi Companies, Inc.; Rochester (MN); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Plan

Paid Vacation & Holidays

Life Insurance & Disability

Tuition Reimbursement

Job summary

GPC is hiring an IT Systems Support Specialist in Minnesota to maintain and support our computer systems and networks across locations. The role focuses on server hardware/software upkeep, user support, documentation, and policy enforcement.

We expect 2+ years IT experience, strong networking skills (LAN/WAN/VPN), and familiarity with SQL. Benefits include comprehensive health plans, retirement plans, and paid leave.

Qualifications

• Associate’s degree in information technology or computer science.
• Minimum 2 years of proven IT experience.
• Experience with LAN/WAN/VLAN and VPN networking.
• Experience administering server-side technology and networked systems.
• Familiarity with SQL and database operations.

Responsibilities

• Install, configure, and maintain server hardware and software to ensure uptime.
• Create and maintain IT documentation, SOPs, and guides.
• Set up, configure, and deploy workstations.
• Provide level 2 desktop and application support to users.
• Manage user accounts, permissions, and group policies (Active Directory).
• Troubleshoot hardware/software issues and escalate as needed.
• Setup and manage mobile devices and policies.

Skills

LAN/WAN/VPN

Active Directory

Server administration

SQL

Education

Associate’s degree in IT or CS

Tools

SQL

Job description

Become a part of a leading beverage distributor by joining GPC, formerly known as Gillette Pepsi! We’re a family-owned, independent distributor of Pepsi and many other tasty and refreshing beverages that are easy to get excited about. Work with the top beverage brands like Pepsi, Rockstar, Starbucks, Celsius, Bubbl’r, and more. With our employee’s success, we’re able to achieve our mission: To be the best supplier of refreshing beverages…. period.

We are currently seeking anIT Systems Support Specialistto join our team. The IT Systems Support Specialist is responsible for the maintenance and support of GPC’s computer systems & networks to ensure reliable operations to meet the business needs at all locations. This position is accountable for providing technical expertise, assistance, and project coordination necessary to install computer software products, modify/repair hardware, and resolve technical problems within the network. We’re looking for someone who enjoys problem-solving, collaborating with colleagues, and using technology to make work easier and more efficient across the organization.

“A day in the life of an IT Systems Support Specialist looks like:”

• Computer System Management: Proficiently install, configure, and maintain server hardware and software to ensure the continuous availability, uptime, and reliability of our systems.
• Training & Documentation: Create and maintain IT documentation, SOP’s and “how-to” guides for employees.
• Workstation Deployment: Set up, configure, and deploy workstations.
• Desktop User Support: Serve as the primary point of contact for escalated technical issues, offering level 2 technical support to users. Your role includes promptly resolving desktop applications, workstations, and related equipment problems with minimal disruption.
• User Account Management: Efficiently create and manage user accounts, access permissions, and group policies, enhancing the organization’s security and user experience across Active Directory and other platforms.
• Hardware and Software Troubleshooting: Methodically troubleshoot hardware and software errors by conducting diagnostic assessments, meticulously documenting problems and resolutions, prioritizing issues, and evaluating their impact. Escalate complex issues to vendors or higher-tier technical staff when necessary.
• Mobile Device Management: Setup, configure, troubleshoot, and manage mobile devices and mobile device policies for front line employees.

What does it take to be an IT Systems Support Specialist?

• Associate’s degree in information technology or computer science.
• Minimum 2 years of proven experience working in the Information Technology field.
• Demonstrate advanced proficiency in network infrastructure including LAN, WAN, VLAN and VPN.
• Past experience administering server-side technology and networked computer systems.
• Familiarity with SQL and database operations.

What does GPC have to offer you?

• $55,000 - $60,000 Per Year
• Medical, Dental and Vision Insurance
• Health Savings Account and Flexible Medical and Dependent Care Spending Account
• 401(k) Plans and Automatic Retirement Contributions
• Company paid Basic Life Insurance, Accidental Death and Dismemberment Insurance, and Short-Term Disability
• Supplemental Life insurance, Long Term Disability Insurance, Critical Illness Insurance and Accident insurance
• 100% Paid Maternity and Parental Leave
• Tuition Reimbursement
• 3 Weeks of Paid Vacation and 9 Paid Holidays per year
• Wellness Program
• Employee Assistance Program
• Employee Product Discounts
• Employee Recognition Program

What You Can Expect at GPC:

• We act with respect, kindness, and humility
• We are collaborative and team focused
• We expect and appreciate hard work
• We have the courage to change

Why join the GPC Team?

Be part of a family-owned business that cares about its employees. Our employees are why we succeed! We recruit motivated people, reward them and help develop them to reach their full potential while achieving our mission: To be the best supplier of refreshing beverages…. period. If you are a motivated self-starter, we want you to join our GPC Team!

GPC is an Equal Opportunity/Affirmative Action employer and is committed to equal opportunity for all qualified individuals and will not discriminate or harass any employee or applicant because of race, color, creed, religion, sex, sexual orientation, age, nation origin, ancestry, citizenship, disability, or status as a disabled veteran, recently separated veteran, armed forces service medal veteran or other protected veteran who served on active duty in the U.S. military, ground, naval or air service during a war or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense (collectively, “covered veterans”) or other legally protected status.