IT Systems & Support Specialist

Alexander Technology Group; Northampton (MA); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Benefits package

Paid time off

Professional growth opportunities

Job summary

Alexander Technology Group in Northampton, MA is seeking an IT Systems & Support Specialist to join its internal IT team. This onsite role focuses on hands-on troubleshooting, end-user support, and maintaining a variety of technologies.

The ideal candidate has 3+ years in IT support, with Windows, Microsoft 365, and Active Directory/Entra ID experience, and a collaborative approach to IT initiatives. Competitive salary and benefits offered.

Qualifications

• 3+ years of professional experience in IT support or help desk.
• Hands-on in Windows environments, M365, and AD/Entra ID.
• Experience with IT asset inventory and basic networking.
• Good communication and customer service skills.

Responsibilities

• Serve as first point of contact for internal IT support and troubleshooting.
• Manage user accounts and permissions, onboarding/offboarding.
• Configure and maintain desktops, laptops, mobile devices, and printers.
• Support Windows, Microsoft 365, and Active Directory/Entra ID.
• Assist with system updates, endpoint security, and IT security practices.
• Maintain hardware and software inventory records.
• Troubleshoot office tech to minimize downtime.
• Assist testing and rollout of new IT initiatives.
• Coordinate with IT leadership and vendors; travel occasionally.

Skills

3+ years IT support

Customer service

Strong communication

Problem solving

Multi-tasking

Tools

Windows OS

Microsoft 365

Active Directory/Entra ID

IT asset management

Networking basics

Job description

Alexander Technology Group

Location: Northampton, MA – Fully Onsite

Compensation: $48,000–$65,000 annually, depending on experience

Employment Type: Full-Time

Alexander Technology Group is partnering with an established organization in Northampton, MA, seeking an IT Systems & Support Specialist to join its internal IT team. This is an excellent opportunity for an IT professional who enjoys hands-on troubleshooting, supporting end users, and working with a variety of technologies.

The ideal candidate will have a strong technical foundation, excellent problem-solving skills, and the ability to manage day-to-day IT support needs while working closely with the IT Director. This position offers the opportunity to expand technical skills, contribute to IT projects, and grow within a collaborative environment.

Key Responsibilities

• Serve as the first point of contact for internal IT support, troubleshooting hardware, software, system access, and connectivity issues.
• Manage employee user accounts and permissions, including onboarding, offboarding, and access changes.
• Configure, deploy, maintain, and troubleshoot desktops, laptops, mobile devices, printers, conference room equipment, and other IT hardware.
• Provide support for Windows environments, Microsoft 365, and Active Directory/Entra ID.
• Assist with system updates, endpoint security, phishing reports, and general IT security best practices.
• Maintain accurate hardware, software, licensing, and IT asset inventory records.
• Troubleshoot office technology and specialized equipment to minimize downtime and business disruptions.
• Assist with the testing, implementation, and rollout of new technologies and IT initiatives.
• Coordinate with IT leadership and outside vendors to resolve technical issues as needed.
• Travel occasionally to additional locations to install, configure, and support IT equipment.

Qualifications

• 3+ years of professional experience in IT support, help desk, desktop support, or a related technical role.
• Hands-on experience supporting Windows operating systems, Microsoft 365, and common business applications.
• Working knowledge of Active Directory and/or Microsoft Entra ID, including user account administration and permissions management.
• Experience configuring, deploying, and troubleshooting computers, peripherals, and other IT equipment.
• Familiarity with ticketing systems, remote monitoring tools, and endpoint/device management solutions.
• Basic understanding of networking, connectivity troubleshooting, and IT security principles.
• Strong troubleshooting, organizational, and problem-solving skills with the ability to manage multiple priorities.
• Excellent communication and customer service skills with a willingness to work collaboratively with employees at all levels.
• Experience supporting regulated, audited, or security-conscious environments is a plus.
• CompTIA, Microsoft, or other relevant IT certifications are a plus.

Additional Details

• Fully onsite position in Northampton, MA.
• Competitive salary ranging from $48,000–$65,000 annually, depending on experience.
• Benefits package, paid time off, and opportunities for professional growth.
• Collaborative work environment with exposure to a variety of technologies and IT initiatives.