IT Systems Support Associate

Automatic Data Processing, Inc.; Aguadilla (PR); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Automatic Data Processing, Inc. seeks a Technical Associate - IT in Aguadilla, PR to support and maintain IT infrastructure. The role emphasizes end-user support, hardware/software asset management, and adherence to security standards within a professional services environment.

The candidate will assist in deployments and configurations, collaborate across teams, and contribute to continuous improvement of technology processes. Strong documentation skills are essential.

Qualifications

• Associate degree or equivalent in IT/CS or related field.
• Basic understanding of hardware, OS (Windows/macOS/Linux) and networking.
• Experience troubleshooting IT issues in a professional environment.
• Strong communication to assist end-users and collaborate with team.
• Ability to prioritize tasks in a fast-paced setting.

Responsabilités

• Provide first-level IT support to internal users and resolve hardware/software/network issues.
• Assist in installation, configuration, and maintenance of computer systems and servers.
• Monitor system performance and security; apply updates and patches as needed.
• Collaborate with IT team on upgrades and new technology deployments.
• Document procedures, guides, and incidents for knowledge sharing.

Connaissances

IT support

Troubleshooting

Communication

Multitasking

Customer service

Formation

Associate degree

Bachelor’s degree (preferred)

Outils

ITSM tools

Ticketing systems

AWS/Azure (cloud)

Virtualization

Description du poste

Automatic Data Processing, Inc. seeks a Technical Associate - IT in Aguadilla, PR to support and maintain IT infrastructure. The role emphasizes end-user support, hardware/software asset management, and adherence to security standards within a professional services environment.

The candidate will assist in deployments and configurations, collaborate across teams, and contribute to continuous improvement of technology processes. Strong documentation skills are essential.