Technical Associate - IT

ADP, Inc.; Aguadilla (PR); On-site; USD 42,000 - 64,000; Full time

Job summary

Automatic Data Processing, Inc. seeks a Technical Associate - IT in Aguadilla, PR to support and maintain IT infrastructure. The role emphasizes end-user support, hardware/software asset management, and adherence to security standards within a professional services environment.

The candidate will assist in deployments and configurations, collaborate across teams, and contribute to continuous improvement of technology processes. Strong documentation skills are essential.

Qualifications

• Associate degree or equivalent in IT/CS or related field.
• Basic understanding of hardware, OS (Windows/macOS/Linux) and networking.
• Experience troubleshooting IT issues in a professional environment.
• Strong communication to assist end-users and collaborate with team.
• Ability to prioritize tasks in a fast-paced setting.

Responsibilities

• Provide first-level IT support to internal users and resolve hardware/software/network issues.
• Assist in installation, configuration, and maintenance of computer systems and servers.
• Monitor system performance and security; apply updates and patches as needed.
• Collaborate with IT team on upgrades and new technology deployments.
• Document procedures, guides, and incidents for knowledge sharing.

Skills

IT support

Troubleshooting

Communication

Multitasking

Customer service

Education

Associate degree

Bachelor’s degree (preferred)

Tools

ITSM tools

Ticketing systems

AWS/Azure (cloud)

Virtualization

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Technical Associate - IT

Engineering and Site Services Full Time Professional Aguadilla, PR, PR

30+ days ago Requisition ID: 1081

About the Role:

The Technical Associate - IT plays a critical role in supporting and maintaining the technological infrastructure within a professional, scientific, and technical services environment. This position is responsible for ensuring the smooth operation of IT systems, troubleshooting technical issues, and providing timely support to end-users across the organization. The role involves collaborating with cross-functional teams to implement technology solutions that enhance productivity and security. The Technical Associate will also assist in the deployment, configuration, and maintenance of hardware and software assets, ensuring compliance with company policies and industry standards. Ultimately, this position contributes to the organization's overall efficiency by delivering reliable IT services and fostering continuous improvement in technology processes.

Minimum Qualifications:

• Associate degree or equivalent in Information Technology, Computer Science, or a related field.
• Basic understanding of computer hardware, operating systems (Windows, macOS, Linux), and networking concepts.
• Experience with troubleshooting and resolving common IT issues in a professional environment.
• Strong communication skills to effectively assist end-users and collaborate with team members.
• Ability to manage multiple tasks and prioritize work in a fast-paced setting.

Preferred Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related discipline.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).
• Experience with enterprise-level IT service management tools and ticketing systems.
• Familiarity with cloud platforms (e.g., AWS, Azure) and virtualization technologies.
• Knowledge of cybersecurity best practices and compliance standards.

Responsibilities:

• Provide first-level technical support to internal users, diagnosing and resolving hardware, software, and network issues.
• Assist in the installation, configuration, and maintenance of computer systems, servers, and peripheral devices.
• Monitor system performance and security, applying updates and patches as necessary to maintain optimal operation.
• Collaborate with IT team members to support ongoing projects, including system upgrades and new technology deployments.
• Document technical procedures, user guides, and incident reports to ensure knowledge sharing and compliance.

Skills:

The required skills enable the Technical Associate to efficiently diagnose and resolve technical problems, ensuring minimal disruption to business operations. Strong communication skills are essential for translating complex technical information into understandable terms for end-users and collaborating effectively with IT colleagues. The ability to manage and prioritize multiple tasks allows the associate to handle support requests and project responsibilities simultaneously. Preferred skills such as certifications and experience with cloud and virtualization technologies enhance the associate’s capability to support advanced IT environments and contribute to strategic technology initiatives. Together, these skills ensure the Technical Associate can maintain a reliable, secure, and user-friendly IT infrastructure that supports the organization's goals.