IT Systems Support Specialist

OcyonBio, LLC

Aguadilla (PR)

On-site

USD 45,000 - 65,000

Full time

2 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

OcyonBio, LLC in Aguadilla, Puerto Rico seeks a Technical Associate - IT to support and maintain IT systems, troubleshoot issues, and assist in deployments. You will work with cross-functional teams to implement technology solutions that enhance productivity and security in a professional services environment.

The role emphasizes providing timely end-user support, configuring hardware/software assets, and ensuring compliance with company policies.

Qualifications

Associate degree or equivalent in Information Technology, Computer Science, or a related field.
Basic understanding of computer hardware, operating systems (Windows, macOS, Linux), and networking concepts.
Experience with troubleshooting and resolving common IT issues in a professional environment.
Strong communication skills to effectively assist end-users and collaborate with team members.

Responsibilities

Provide first-level technical support to internal users, diagnosing and resolving hardware, software, and network issues.
Assist in the installation, configuration, and maintenance of computer systems, servers, and peripheral devices.
Monitor system performance and security, applying updates and patches as necessary to maintain optimal operation.
Collaborate with IT team members to support ongoing projects, including system upgrades and new technology deployments.
Document technical procedures, user guides, and incident reports to ensure knowledge sharing and compliance.