IT Systems Support Analyst: End-User Tech Expert

Cognizant; Texas City (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Job summary

Cognizant's CIS Practice is seeking an IT Support Analyst to deliver Level 1–2 end-user support across desktops, laptops, and mobile devices, ensuring timely incident resolution in line with SLAs.

You will manage endpoint deployment with SCCM and Intune, support Microsoft 365 apps, and assist with network and datacenter activities, while maintaining documentation and coordinating with vendors.

Qualifications

• Bachelor’s degree in IT or CS preferred.
• 3–7 years of IT Support, Service Desk, Desktop Support, or EUC experience.
• Strong customer service orientation.
• Excellent verbal and written communication skills.
• Ability to work effectively under pressure.
• Strong analytical and problem-solving skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Team-oriented with stakeholder management capabilities.

Responsibilities

• Provide Level 1 and 2 support for desktops, laptops, printers, scanners, mobile devices, and peripherals.
• Diagnose and resolve hardware, software, operating system, and application issues.
• Support Windows operating systems and standard enterprise applications.
• Assist users with Microsoft 365 products (Outlook, Teams, OneDrive, SharePoint).
• Provide support for audio/video conferencing solutions and collaboration tools.
• Incident & Service Request Management
• Deploy, configure, and maintain desktops, laptops, and mobile devices.
• Support device imaging, software installations, upgrades, and patch management.
• Utilize endpoint management tools such as SCCM, Intune, and remote support utilities.
• Track IT assets and maintain accurate inventory records.
• Provide hands-and-feet support for infrastructure, network, server, and security teams.
• Assist with network connectivity troubleshooting.
• Support datacenter equipment, racks, cabling, and local infrastructure activities.
• Coordinate with vendors and third-party support providers.
• Develop and maintain technical documentation, knowledge articles, and support procedures.

Skills

Windows 10/11 Administration

Active Directory & Group Policy

Microsoft 365 administration

Hardware troubleshooting

ITIL / ITSM

Networking fundamentals

Remote support

Customer service

Incident management

Printer & peripheral support

Education

Bachelor's Degree in Information Technology or Computer Science

Tools

SCCM

Intune

Remote support tools

Job description

Cognizant's CIS Practice is seeking an IT Support Analyst to deliver Level 1–2 end-user support across desktops, laptops, and mobile devices, ensuring timely incident resolution in line with SLAs.

You will manage endpoint deployment with SCCM and Intune, support Microsoft 365 apps, and assist with network and datacenter activities, while maintaining documentation and coordinating with vendors.