IT Systems Support Analyst

Moseley; Baltimore (MD); On-site; USD 72,000 - 82,000; Full time

Benefits offered by this job

Health Insurance with HRA

401(k) with employer match

Dental & Vision Insurance

Health & Dependent Care FSAs

Telemedicine & Wellness Programs

Licenses & Dues

Hybrid Work Model

Job summary

Moseley is hiring a full-time IT Systems Support Analyst in Baltimore, MD to serve as the first point of contact for technical assistance and to support internal team members with hardware, software, and network issues. The role involves system upgrades, maintenance, and process improvement initiatives, with a focus on delivering reliable IT services and training users to adopt new technologies.

Qualified candidates typically have 3–8 years of experience across hardware, software, and network

Qualifications

• 3–8 years of experience installing, configuring, and maintaining computer hardware, software, and network systems.
• Ability to patiently train new users and troubleshoot connectivity, system errors, and application issues.
• Solid knowledge of Microsoft Office, SQL, understanding of network, server, and data management concepts.
• Familiarity with industry programs, such as Autodesk BIM products, Unanet, and Newforma are preferred, but not required.

Responsibilities

• Support and deploy new hardware to end users to support lease lifecyles
• Create and maintain detailed business and technical requirements documentation
• Collaborate with architects, engineers, interior designers, and other stakeholders to understand their technology needs and requirements
• Provide user training and support to ensure effective adoption of new business systems, fostering a culture of technological proficiency within the organization
• Participate in the planning and execution of technology projects and initiatives
• Monitor and report on the performance of implemented solutions, identifying areas for improvement
• Develop, improve, and modernize legacy technology solutions
• Additional responsibilities as assigned

Job description

We are hiring for a full-timeIT Systems Support Analyst. In this role, you’ll serve as the first point of contact for technical assistance needed to support internal team members addressing both hardware and software issues. The IT team also assists with system upgrades, maintenance, and process improvement initiatives.

What’s needed:

3-8 years of experience installing, configuring, and maintaining computer hardware, software, and network systems. Ability to patiently train new users and troubleshoot connectivity, system errors, and application issues. Solid knowledge of Microsoft Office, SQL, understanding of network, server, and data management concepts. Familiarity with industry programs, such as Autodesk BIM products, Unanet, and Newforma are preferred, but not required.

Location: Baltimore, MD (21230)

According to our 2026 workplace survey, 98% of employees are proud to work at Moseley; 99% believe that their work has a meaningful impact on the firm’s success; 97% believe Moseley respects and values their time away from work with family and friends, and 98% would recommend the firm for employment.

Moseley provides competitive salaries and a comprehensive benefits package for all full-time employees, including:

• Employer-paid Health Insurance with HRA (Health Reimbursement Arrangement); Basic life Insurance; Parental Leave; Holidays & Annual/Sick/Personal day Leave; Short-term and Long-term Disability Insurance
• 401(k) with employer match
• Dental, Vision, and Pet Insurance
• Health FSA and Dependent Care FSA
• Telemedicine Services, EAP, & Wellness Programs
• Payments for Qualifying Professional Licenses & Dues
• Hybrid Work Model (following introductory period)

Qualifications:

• Bachelor’s Degree in Information Technology with three years’ experience, Associate’s Degree with 5 years’ experience or High School Diploma with 8 years’ experience
• Relevant industry certifications preferred

  Responsibilities:

  • Support and deploy new hardware to end users to support lease lifecyles
  • Create and maintain detailed business and technical requirements documentation
  • Collaborate with architects, engineers, interior designers, and other stakeholders to understand their technology needs and requirements
  • Provide user training and support to ensure effective adoption of new business systems, fostering a culture of technological proficiency within the organization
  • Participate in the planning and execution of technology projects and initiatives
  • Monitor and report on the performance of implemented solutions, identifying areas for improvement
  • Develop, improve, and modernize legacy technology solutions
  • Additional responsibilities as assigned

  Required Skills:

  • Capable of working in a collaborative team environment to meet specific deadlines
  • Strong communication and interpersonal skills to collaborate with cross-functional teams
  • Excellent analytical and problem-solving skills
  • Proficiency in business analysis tools and methodologies

  Software Proficiencies:

  • Microsoft Office Suite experience required
  • PDQ Deploy/Connect/Inventory along with other software imaging solutions

  Compensation: $72,000-$82,000. Annual salary is commensurate with education & experience.

  About the Firm:

  Founded in 1969, Moseley is an interdisciplinary design practice focused on the bedrock institutions and gathering places of communities across the United States. Offering architecture, engineering, interior design and planning services, Moseley transforms communities by creating safe, sustainable and engaging gathering places that instill pride and elevate daily life.

  Moseley is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability or veteran status. For more information about your EEO rights as an applicant under the law please view "EEO is the Law Poster", "Pay Transparency Notice", and "Supplement".

  If you are a qualified individual with a disability, or a disabled veteran, you have the right to request an accommodation if you are unable, or limited in your ability, to use or access our online application system. To request accommodation, please contact Human Resources at 804.794.7555

  Moseley maintains a drug free workplace.

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