IT Systems Support Analyst

Cognizant; Atlanta (GA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Job summary

Cognizant is seeking an IT Systems Support Analyst in Atlanta to provide Level 1–2 support for desktops, laptops, printers, and mobile devices, and to ensure smooth operation of EUC services.

The role covers Microsoft 365, endpoint management with SCCM/Intune, and collaboration tools, serving as the primary contact for incidents and service requests while delivering strong customer service.

Qualifications

• 3–7 years of experience in IT Support, Service Desk, Desktop Support, or EUC.
• Strong analytical and problem-solving skills.
• Ability to prioritize multiple tasks in a fast-paced environment and manage stakeholders.

Responsibilities

• Provide Level 1 and Level 2 support for desktops, laptops, printers, scanners, mobile devices, and peripherals.
• Diagnose and resolve hardware, software, OS, and application issues.
• Support Windows operating systems and standard enterprise applications.
• Assist users with Microsoft 365 products, including Outlook, Teams, OneDrive, SharePoint.
• Provide support for audio/video conferencing solutions and collaboration tools.
• Incident & Service Request Management
• Deploy, configure, and maintain desktops, laptops, and mobile devices.
• Support device imaging, software installations, upgrades, and patch management.
• Utilize SCCM, Intune, and remote support utilities.
• Track IT assets and maintain accurate inventory records.
• Provide hands-and-feet support for infrastructure, network, server, and security teams.
• Coordinate with vendors and third-party support providers.
• Develop and maintain technical documentation, knowledge articles, and support procedures.

Skills

Active Directory & Group Policy

Microsoft 365

ITIL

Network Fundamentals

Customer Support

Troubleshooting

End User Computing (EUC)

Education

Bachelor's Degree in IT or Computer Science

Tools

SCCM

Intune

Remote support tools

Job description

Location: Atlanta, GA
Applicants must be authorized to work in the US without sponsorship. Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

The IT Systems Support Analyst is responsible for providing technical support and ensuring the smooth operation of IT services across the organization and its specific location. The role involves troubleshooting hardware, software, network, and OS issues while delivering exceptional customer service to end users. The analyst will support End User Computing (EUC), Microsoft 365 services, mobile devices, collaboration platforms, and local IT infrastructure. The position serves as the primary point of contact for IT incidents and service requests, ensuring timely resolution in accordance with established Service Level Agreements.

About Cognizant’s CIS Practice:

Cognizant’s CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success.

What you’ll do in the role

End User Support

• Provide Level 1 and Level 2 support for desktops, laptops, printers, scanners, mobile devices, and peripherals.
• Diagnoses and resolve hardware, software, operating system, and application issues.
• Support Windows operating systems and standard enterprise applications.
• Assist users with Microsoft 365 products, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.
• Provide support for audio/video conferencing solutions and collaboration tools.
• Incident & Service Request Management

Endpoint Management

• Deploy, configure, and maintain desktops, laptops, and mobile devices.
• Support device imaging, software installations, upgrades, and patch management.
• Utilize endpoint management tools such as SCCM, Intune, and remote support utilities.
• Track IT assets and maintain accurate inventory records.

• Provide hands-and-feet support for infrastructure, network, server, and security teams.
• Assist with network connectivity troubleshooting.
• Support datacenter equipment, racks, cabling, and local infrastructure activities.
• Coordinate with vendors and third-party support providers.

• Develop and maintain technical documentation, knowledge articles, and support procedures.

What you’ll need to succeed:

• 3-7 years of experience in IT Support, Service Desk, Desktop Support, or EUC
• Strong analytical and problem-solving skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Team-oriented with strong stakeholder management capabilities
• Active Directory & Group Policy
• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Hardware & Software Troubleshooting
• IT Service Management (ITIL)
• Network Fundamentals (TCP/IP, DNS, DHCP, VPN)
• Customer Support & Incident Management
• Printer and Peripheral Support
• Preferred Bachelor's Degree in Information Technology, Computer Science,

Cognizant offers the following benefits for this position, as below:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.